When using Securus Technologies products and services, understanding the terms and conditions is crucial. This document outlines the agreement between you and Securus, including its subsidiaries like JPay and Aventiv Technologies. It covers your responsibilities, account security, product usage, payment terms, dispute resolution, and other important aspects of Securus Customer Service.
Your Responsibilities as a Securus Customer
By using Securus products, you enter into a Customer Agreement, signifying your acceptance of the terms. This includes receiving communications, potentially including marketing materials. You can opt out of these communications by following the instructions provided in each email, within the app settings, or by contacting Securus customer service at 1-800-844-6591.
You are responsible for the accuracy and validity of any information you provide, such as credit card details. Securus products are intended for users 18 years or older, or minors with parental supervision. Parents or guardians are responsible for their child’s activity on the platform.
Securus Account Security
Securus may require registration and account creation, involving a username and password. Choose a strong, unique password and change it regularly. You are responsible for maintaining the confidentiality of your account information and for all activities under your account. Immediately report any unauthorized access or security breaches to Securus customer service.
Securus implements security measures to protect against fraud. High-volume transactions may be reviewed, and accounts might be temporarily blocked to prevent unauthorized use. While Securus prioritizes the security of your personal information, no system is completely impenetrable. In case of a data breach, you will be notified as required by law.
Using Securus Products and Services
Your right to access Securus products is personal, non-exclusive, and non-transferable. Using automated tools to extract information from the website is prohibited. Any violation of security or applicable terms is strictly forbidden and may have legal consequences. Creating unauthorized links to the Securus website or framing its content is also prohibited.
Third-Party Products and Services
Securus may offer third-party products and services, but is only responsible for those bearing its brand. Securus is not liable for the content or practices of linked websites. When accessing external links, review their terms of use and privacy policies carefully.
Revenue Sharing
Securus may share revenue generated from specific products with government agencies as per contractual obligations.
Product Improvement and Modifications
Securus strives to provide accurate product information and pricing. However, errors may occur. Securus reserves the right to correct such errors, including order cancellation, if necessary. Product improvements and changes may be implemented without prior notice.
Account Termination and Suspension
Securus may terminate or suspend your account access without prior notice for reasons including, but not limited to, violation of terms, requests from law enforcement, prolonged inactivity, or objectionable behavior. Termination may result in loss of access to products, data, and account information. Data associated with your account is not guaranteed to be permanently backed up.
Limited Warranty and Disclaimers
Securus provides its website and products with reasonable skill and care. The only warranties offered are those explicitly stated in this document and in the Product Information section. Securus disclaims all other warranties, including implied warranties of merchantability and fitness for a particular purpose. Securus does not guarantee uninterrupted access, error-free operation, or the correction of all errors. Downloading materials is at your own risk.
Limitation of Liability
Securus and its representatives are not liable for consequential, indirect, or incidental damages arising from this agreement or the use of its products. The maximum liability is limited to the total amount paid by you under this agreement. Exceptions apply to personal injury, death, or property damage caused by gross negligence.
Indemnification
You agree to indemnify and defend Securus, its affiliates, and licensors against any third-party claims arising from your product use, violation of the agreement, or infringement of laws or rights.
Dispute Resolution and Arbitration Agreement
Disputes between you and Securus will be resolved through individual arbitration or small claims court, waiving the right to jury trials or class actions. International claims will be arbitrated in Denton County, Texas, USA. Informal dispute resolution is required before initiating arbitration or small claims court action. Specific procedures for initiating dispute resolution are outlined in the original terms and conditions document.
Intellectual Property Rights
All rights to Securus website and products are owned by Securus or its licensors and are protected by copyright. This includes trademarks and service marks associated with Securus, JPay, Securus Monitoring, and Aventiv Technologies. You may not copy, modify, distribute, or create derivative works without permission.
Legal Counsel Communications
Communications using Securus products may be recorded unless specific measures for privatization are taken. Legal professionals are responsible for ensuring communication privacy with their clients. Un-privatized communications may be monitored and shared with law enforcement. Contact the relevant facility for potential deletion of recorded communications.
Governing Law
Texas law governs this agreement and any disputes, regardless of conflicting legal principles.
Miscellaneous
This agreement constitutes the entire understanding between you and Securus. The failure to enforce any provision does not constitute a waiver. If any provision is deemed invalid, it will not affect the remaining provisions. Securus may assign its rights under this agreement without notice.
Product Information
Detailed information regarding specific Securus products, such as AdvanceConnect, Direct Bill, Securus Debit, Video Connect, Messaging Solutions, Mobile Text and Notifications, and the Player (Tablet), is available in the original terms and conditions document. This information includes specific terms of use, billing details, refund policies, and other relevant information for each product. Discrepancies between this section and the general terms are governed by the Product Information section. All communications using these products may be recorded and monitored.
Contacting Securus Customer Service
For any questions or concerns regarding these terms and conditions, your account, or Securus products, please contact Securus customer service at 1-800-844-6591 or visit the Securus website at www.securustech.net. For specific product information and disclosures, visit www.securustech.net/disclosures. For tariff related information, please visit https://securustechnologies.tech/about/tariffs/ and for other regulatory and disclosure requirements, consult https://securustech.net/state-puc-psc-matters/index.html.
