It appears that Free People considers automated responses an acceptable method of customer interaction, disregarding genuine customer concerns. Despite the premium pricing of their clothing, which should imply rigorous quality assurance, inconsistencies in sizing across different colors of the same item persist. One would expect a higher standard of customer service, at minimum, a personalized response to address issues. Regrettably, Free People’s apparent disregard for customer value necessitates this public warning. This sentiment is echoed by others online, and now there’s concern regarding the refund process for returned items.
A sincere apology or gesture of goodwill from Free People could have easily resolved this situation. However, none was offered.
While shopping for the year was not a priority, Free People is now added to the list of brands to avoid, alongside a serious re-evaluation of relationships with Urban Outfitters and Anthropologie. This is particularly disappointing given their significant presence on personal style inspiration platforms.
In short: An incorrect color of jeans was initially shipped from Freepeople.com. The replacement pair arrived in the wrong size. All email communications have been largely automated, failing to acknowledge or address the core issues of ambiguous color names and inconsistent sizing. The customer service experience has been severely lacking, with no attempt at goodwill or compensation for international return shipping costs incurred by the customer.
What brands have lost your loyalty and for what reasons?
