Ulta Beauty is dedicated to ensuring a smooth and hassle-free return experience for all its customers. Understanding their return policy can save you time and frustration. This guide breaks down everything you need to know about returning products to Ulta Beauty, ensuring you’re well-informed and prepared. While this article details the return process, if you need direct assistance, you might be looking for the Ulta Customer Service Number. Although not explicitly stated in return policies, customer service is your go-to resource for unique situations or policy clarifications.
Ulta Beauty’s Return Window and General Policy
Most new or gently used products can be returned within 30 days of the original purchase date to receive a full refund to your original payment method. If you are returning items between 31 and 60 days from the purchase date, you will be eligible for merchandise credit. It’s important to note that all returns must include all original components to be accepted.
To process any return, Ulta Beauty requires proof of purchase. If you don’t have a physical receipt, Ulta may be able to verify your original purchase within their system. For security and policy adherence, Ulta Beauty reserves the right to request a government-issued photo ID and phone number or email for any return. They also have the right to limit returns if they suspect policy misuse, such as excessive returns, reseller activity, or potential fraud. All returns are subject to validation and approval by Ulta Beauty. Products that cannot be verified in their system or lack proof of purchase may be ineligible for refunds, exchanges, or merchandise credit.
Refund Restrictions You Should Know
Certain restrictions apply to refunds depending on your original payment method and the circumstances of the return:
- Online Payment Services: If you used online payment services like PayPal or AfterPay for your purchase, refunds will be issued to your preferred credit card, debit card, or as merchandise credit when you return the item in-store.
- Ulta Beauty Gift Cards: Purchases made with an Ulta Beauty gift card will be refunded as a new Ulta Beauty gift card.
- Gift Receipts: Returns made with a gift receipt within 60 days of the original purchase date can be exchanged for a different product of equal or lesser value or returned for merchandise credit.
- Non-Returnable Items: Gift cards themselves cannot be returned. Single-use coupons used in the original purchase are also non-refundable.
- Coupons and Rewards Points: Remember that coupons, special offers, and Ulta Beauty Rewards points cannot be applied to prior purchases. Attempting to return and repurchase items to apply coupons or points is not permitted.
- Returned Checks: A service fee applies to any check returned unpaid by your bank, and there is a 10-day waiting period for these types of returns.
- Specific Product Exceptions: Wigs and hair extensions purchased through an Ulta Beauty salon, intimate wellness devices, and opened Mini Brands capsules are not returnable.
Please note that this return policy is effective for all purchases made on or after November 3, 2024.
How to Return Your Ulta Beauty Products
Ulta Beauty offers multiple convenient ways to return products, depending on where you made your purchase:
In-Store Returns (Excluding Target, DoorDash, or Instacart Purchases)
For purchases made directly at an Ulta Beauty store, simply bring the product(s) you wish to return to any Ulta Beauty store location. Ulta Beauty associates will assist you with your return at the store.
Ulta Beauty at Target Purchases
It’s important to know that products purchased at Ulta Beauty locations within Target stores cannot be returned to standalone Ulta Beauty stores. Similarly, items bought at Ulta Beauty or on ulta.com cannot be returned or exchanged at Ulta Beauty at Target locations. For returns of purchases made at Ulta Beauty at Target, please refer to Target.com for their specific return policies.
Ulta.com Online Purchase Returns
Online purchases from Ulta.com can be returned either by mail or by bringing them to any Ulta Beauty store. Keep in mind that original shipping charges are non-refundable.
Returning Ulta.com Purchases In-Store
Returning online purchases in-store is straightforward. Bring the product(s) you want to return along with your original order confirmation email or packing slip and all original packaging materials to any Ulta Beauty store. Alternatively, you can access your order information by logging into your ulta.com account and navigating to the order status section here.
Returning Ulta.com Purchases by Mail
If you prefer to return your online order by mail, you will be responsible for covering the return shipping costs. For a faster refund process, Ulta Beauty recommends returning items in-store. Exchanges are not possible for mail-in returns.
When shipping your return, it is advisable to use the original packaging. Affix the return mailing label to the outside of the package and include the packing slip inside. Send your return package to:
Ulta.com Return Center
925 Belle Lane
Bolingbrook, IL 60490
Ensure that returns are shipped using ground-only shipping methods. Hazardous materials, such as aerosols or flammable products, must be shipped according to USDOT regulations. Using a traceable shipping method like UPS or USPS insured mail is recommended so you can track your return. Once your return is processed and a refund is issued, you will receive an email notification. Refunds are generally processed within 30 business days of Ulta Beauty receiving the product at their distribution center. You can check your return status by logging into your Ulta.com account and selecting “Order Status.” Credit or bank card refunds may take an additional 7-10 business days to appear on your account after the notification email.
For mailed returns within 30 days of purchase with proof of purchase, refunds will be credited to the original payment method. If a store gift card was used for the original purchase, the refund will be issued as an Ulta Beauty gift card. For returns mailed between 31 and 60 days from the purchase date with proof of purchase, you will receive an Ulta Beauty electronic gift card. Returns received after 60 days will not be refunded and will be returned to you.
DoorDash and Instacart Marketplace Purchases
Products purchased through DoorDash or Instacart can be returned within 60 days to an Ulta Beauty store with the DoorDash or Instacart receipt. Refunds for these returns will be issued as merchandise credit, which can only be used at Ulta Beauty stores and cannot be redeemed online.
Ulta Beauty Rewards Points and Returns
Understanding how returns affect your Ulta Beauty Rewards points is important:
- Points Earned on Returned Items: Ulta Beauty Rewards points earned on products that you return will be deducted from your rewards balance.
- Points Redeemed for Returned Items: If you used Ulta Beauty Rewards points to purchase an item and then return it, those points will be credited back to your Ulta Beauty Rewards balance.
- Partial Returns: If you return only a portion of a purchase made using Ulta Beauty Rewards points, a prorated number of points will be returned to your account.
Returned Merchandise Policy
Ulta Beauty maintains strict quality standards. To ensure customer safety and product integrity, Ulta Beauty does not resell used, damaged, or expired products. All returned products that do not meet their quality standards are properly disposed of.
Ulta Beauty Salon Services Return Policy
If you are not satisfied with a service you received at an Ulta Beauty salon, please contact the store manager within 7 days of the service date to discuss your concerns and potential resolutions.
Need Further Assistance? Finding the Ulta Customer Service Number
While this guide provides a comprehensive overview of Ulta Beauty’s return policy, you may have specific questions or need further clarification. For direct assistance, especially if you encounter issues with your return or need to discuss unique circumstances, contacting Ulta Beauty customer service is recommended.
To find the Ulta customer service number, the best place to start is the official Ulta Beauty website. Typically, you can find contact information in the “Contact Us” section, often located at the bottom of their webpage. Look for options like “Customer Service” or “Help Center.” Within these sections, you should find their customer service phone number, along with other contact methods like email or live chat, depending on their current support options. While navigating the website or if you are already in-store, store associates can also guide you to the appropriate customer service resources or provide the Ulta customer service number if you need to call for more specialized assistance regarding your return or any other inquiries. Having the Ulta customer service number readily available ensures you can quickly resolve any questions and ensures a smoother shopping experience.
This guide aims to clarify Ulta Beauty’s return policy and direct you towards resources like the Ulta customer service number for any additional support you may require. Shopping with confidence means knowing your options, and Ulta Beauty strives to make returns as easy and customer-friendly as possible.
