Regions Bank is committed to providing accessible banking services for every customer. Understanding the diverse needs of its clientele, Regions Bank has implemented comprehensive measures to ensure that customers with disabilities can conduct their banking with independence and ease. This commitment is evident across their physical locations and digital platforms, reflecting a dedication to inclusive customer service.
Accommodations for Blind and Low-Vision Customers
Regions Bank offers a variety of accommodations tailored to meet the needs of customers who are blind or have low vision. Recognizing the importance of accessible communication, Regions provides several document formats to ensure information is readily available.
- Large Print and Braille Options: Customers can request bank statements and other important communications in large print, making them easier to read for individuals with visual impairments. Braille statements are also available, providing a tactile reading option for blind customers. Furthermore, audio CDs of statements and communications can be provided, offering an auditory alternative for accessing banking information.
- Accessible Online PDF Statements: For customers who utilize digital banking, Regions offers accessible PDF statements for checking, savings, and GPR (general-purpose reloadable) cards. These PDFs are designed to be compatible with screen readers and other assistive technologies, ensuring that online banking information is accessible.
- Sight Checks with Raised Lines: Regions Bank provides sight checks printed with raised lines. These tactile lines assist customers with signing checks accurately and independently.
- Personal Assistance: Regions Bank staff are trained to provide assistance with reading, filling out, and completing forms. This personalized support ensures that customers receive the help they need to manage their banking tasks effectively at branch locations.
Accommodations for Customers Who are Hard-of-Hearing or Deaf
Regions Bank is dedicated to serving customers who are hard-of-hearing or Deaf by providing multiple communication channels and support services. These accommodations ensure effective communication and access to banking services.
- Telecommunication Relay Service (TRS) Acceptance: Regions Bank accepts telecommunication relay service calls, allowing customers who use TTY or other relay services to communicate with the bank via telephone.
- TTY/TDD Connectivity via Contact Center: Customers can contact the Regions Contact Center using TTY/TDD devices by calling 1-800-374-5791. This direct line ensures accessibility for customers who rely on these devices for communication.
- Sign Language Interpreters: Recognizing the importance of visual communication for Deaf customers, Regions Bank offers sign language interpreters upon request. Customers are encouraged to request an interpreter in advance of a branch or office visit to ensure availability and seamless service.
Regions Bank branches and service centers also welcome service animals and guide dogs, further supporting customers with disabilities.
Digital Banking Accessibility
Regions Bank is committed to making its digital banking platforms accessible to all customers. They continually work to improve their online and mobile banking experiences, adhering to recognized accessibility standards.
- Web Content Accessibility Guidelines (WCAG) Compliance: Regions Bank strives to meet internationally recognized standards and guidelines established by the World Wide Web Consortium (W3C). This commitment ensures that their websites and digital banking options are designed to be accessible and usable for everyone, including individuals with disabilities.
- Optimized for Assistive Technology: Regions Bank recommends using the latest versions of web browsers and assistive technologies for the best experience with their web-based offerings. This ensures compatibility and optimal functionality for users relying on screen readers, screen magnifiers, and other assistive tools.
- Mobile App Accessibility: Regions Bank encourages customers to download the latest versions of their mobile banking app for mobile devices. These updates often include accessibility improvements and enhanced features designed to provide a better banking experience for all users. Customers can find the latest versions by visiting the designated link for mobile app downloads.
Contacting Regions Bank Customer Service for Accessibility Needs
Regions Bank understands that customers may have diverse accessibility needs beyond the standard accommodations offered. For customers with other specific requirements, Regions Bank reviews additional requests on a case-by-case basis to determine the most effective way to provide accommodations.
For any questions or concerns regarding accessibility at Regions Bank, customers are encouraged to contact the bank’s Disability Services and Outreach Manager, Schiela Peña. She can be reached by email at Schiela.Peñ[email protected]. Alternatively, customers can contact general customer service at 1-800-REGIONS (1-800-734-4667) or utilize the “Message Us” feature within Online Banking after logging in.
Regions Bank’s dedication to accessibility and inclusive customer service ensures that all customers, regardless of their abilities, can confidently manage their financial needs. By providing a wide range of accommodations and readily available customer support, Regions Bank demonstrates its commitment to serving every member of its diverse customer base.
