Spectrum isn’t just a cable company; it’s a technology-driven organization where innovation and customer experience are paramount. Our data science teams leverage advanced machine learning to understand and predict customer needs, ultimately enhancing their overall experience. Hear from Spectrum employees themselves about what makes working here unique and how their roles contribute to this customer-centric approach.
“Our data science team is actually using pretty high-tech machine learning techniques to predict customer behaviors so that we can improve customer experience,” shares a Director of Software Development. This dedication to leveraging technology for customer benefit permeates throughout Spectrum. In video services, continuous innovation is encouraged to deliver cutting-edge services to customers.
Innovation extends beyond technology to product design as well. A Senior Product Designer explains, “My role specifically is in new sports and communications. We help deliver products that are either external-facing or internal-facing. My current app is the Spectrum news app… and the goal of that is to deliver news to our Spectrum customers.” This focus on user-friendly products, whether for external customers or internal teams, underlines Spectrum’s commitment to service excellence.
Spectrum fosters a supportive environment for career growth. Starting as a Solutions Architect, one employee highlights, “The team was great and that’s where I learned a lot about technology and then I was offered a position of Director of Software Development.” Opportunities for advancement are readily available for those who demonstrate dedication and hard work. Another employee who began as a Senior Manager notes, “as our data analytics group grew, I did get a couple of nice promotions pretty quickly.”
This growth is actively supported by the company. “I feel like Spectrum was very supportive of my growth. I’ve been to leadership training which has been really helpful,” shares a leader who has scaled their team significantly. Spectrum invests in its employees, providing them with the tools and training necessary to excel and advance their careers within the organization.
The appeal of Spectrum lies in its people and technology. “The reason Spectrum attracted me was because of the people and the technology. The technology is cutting-edge and the people that I work with are very smart and I get to learn from them,” states one employee. This sentiment is echoed by others who appreciate the collaborative and welcoming team environment. “Our team is collaborative and welcoming. We all want to help each other succeed instead of competing with each other and I think because of that it makes people want to stay.”
Beyond the challenging and rewarding work, Spectrum cultivates a fun and engaging workplace. Employees enjoy a “work hard, play hard” culture, with opportunities for team bonding and informal interactions. One team member describes their team as “small and mighty… we’re actually all female except for one so that feels empowering in the sense that we are agile, we’re collaborative, we’re super fun.”
Spectrum is also dedicated to developing talent from the ground up. “On my team, we have a fairly good training program where we are able to hire candidates straight out of college and provide them with the tools that they need to succeed,” explains a team member. This commitment to nurturing early-career professionals makes Spectrum an ideal place to launch and grow a career.
Working at Spectrum provides a unique opportunity to make a significant impact. “I think the benefits of working at Spectrum specifically, and at a large scale, is your work is definitely touched by many so that should be exciting if you’re a designer, especially in product. We have the opportunity to use our technology to impact the world.” For those seeking a career where they can contribute to meaningful projects and influence customer experiences on a large scale, Spectrum offers a compelling environment.
