I am writing to share my frustrating experience with Verizon Service over the past eight days. As a loyal Verizon customer of over 16 years, I have always relied on their service. However, recently, I have been facing a complete lack of service after upgrading to an unlimited plan.
It began last week when we exceeded our 10GB data limit. Upon contacting Verizon to inquire about purchasing additional data, a representative suggested upgrading to an unlimited plan. The promise was enticing: the same service and speeds, but at a lower cost. I made the plan change, and that’s when the Verizon service issues started. Since then, my phone has consistently displayed “no service,” except when connected to Wi-Fi.
The severity of this Verizon service problem became alarmingly clear the other night when I was in a car accident. Attempting to call 911 proved nearly impossible, with the call failing twice before finally connecting. This is unacceptable and a serious safety concern. The Verizon service disruption isn’t isolated to just my phone; all three phones on our plan are experiencing the same issues. We are plagued by constant “no service” notifications, dropped calls, and a complete lack of internet connectivity when not on Wi-Fi.
Interestingly, my husband, who has an identical unlimited Verizon plan but on a separate account, is experiencing no service disruptions whatsoever. This further deepens the mystery and frustration surrounding my Verizon service problems.
I have spent over 11 hours on the phone with Verizon customer service in an attempt to resolve this issue. They have escalated the problem by submitting a ticket and I have spoken with tier 3 technical support. Despite these efforts, nothing has been fixed. I have also made multiple visits to a Verizon store, where I had my SIM card replaced twice. Furthermore, I have performed multiple phone resets as instructed by tech support.
Even the Verizon store associates are baffled. They admitted to never having encountered a Verizon service issue quite like this. In one particularly telling incident, even with a strong four-bar signal inside the Verizon store, they were unable to load anything on the internet using my phone’s Verizon service. No one at Verizon has been able to provide a reasonable explanation for these widespread service failures or offer a timeline for a resolution. My assumption is that the problem lies with the network towers or an issue with properly syncing our phones to the Verizon network after the plan change.
I have searched online forums and seen similar complaints regarding Verizon service disruptions, but I haven’t found any updates or solutions detailing how these issues were ultimately resolved. I am hoping someone in the community can offer insights into what might be causing this Verizon service problem, or if anyone else has experienced something similar and found a fix. Any help or information would be greatly appreciated as I rely heavily on reliable Verizon service for both personal and safety reasons.
