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Starbucks Customer Service and Your Privacy: A Comprehensive Guide

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At Starbucks, our dedication to our customers extends to every facet of our operations, and that includes how we approach your data and privacy. We believe in putting people first, and this principle guides our data governance practices.

To safeguard your privacy and adhere to data protection laws, we meticulously consider data minimization, limited collection, and restricted use in all our data handling procedures. This commitment is fundamental to maintaining your trust. We understand that caring for you means diligently protecting your data and privacy. Take a moment to explore the details below and understand how Starbucks prioritizes your privacy as part of our customer service commitment.

For specific details concerning the processing of personal information that might be considered consumer health data, please refer to the Consumer Health Data Privacy Notice for Washington and Nevada.

STARBUCKS PRIVACY NOTICE

Last Revised: January 17, 2025

Overview

This Starbucks Privacy Notice is designed to clearly explain how Starbucks Corporation, along with its subsidiaries and affiliates (“Starbucks,” “we,” and “us”), collects, utilizes, and shares your personal information. We are dedicated to transparency and want you to understand your rights and choices regarding your data. This notice also details how we communicate with you and the processes for submitting requests or inquiries about your information. Our primary objective is to demonstrate how we leverage your information to continuously enhance our products, services, marketing efforts, and overall interactions with you, reinforcing our unwavering commitment to earning and maintaining your trust. We appreciate you taking the time to thoroughly read and understand our practices concerning data and privacy.

By continuing to utilize Starbucks Services, you are acknowledging your understanding of this Privacy Notice and agreeing to our Terms of Use and other pertinent policies, all of which are readily available on our Online Policies page.

Contents

For ease of navigation, you can directly access specific sections of our Privacy Notice by selecting any of the links below:

1. Applicability and Scope

This Privacy Notice (“Notice”) is applicable to the websites starbucks.com, starbucksreserve.com, princi.com, starbucks.ca, and the Starbucks mobile applications accessible at https://www.starbucks.com/coffeehouse/mobile-apps (“Starbucks App”). It also pertains to your interactions when you visit our physical stores, and through any other websites or applications owned and operated by Starbucks brands or products that link to this Notice (“Starbucks Services”). It is important to note that our websites and mobile applications may contain links to third-party websites and/or mobile applications that are not operated by Starbucks. Should you choose to visit any of these linked websites, we strongly recommend reviewing their individual privacy notices, terms and conditions, and other policies. Starbucks is not responsible for the policies and practices of third parties. Any information you provide to these external organizations is governed by their respective privacy notices, terms and conditions, and policies.

2. Updates to this Privacy Notice

Starbucks may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. When we make material changes, we will provide a notification and update the “Last Revised” date at the top of this Notice. We encourage you to regularly check for updates and changes to this Notice each time you access our websites and mobile applications to stay informed about our current privacy practices.

3. Information We Collect

When you engage with Starbucks Services, we collect various categories of information to enhance your experience and improve our services. These categories include:

  • Identifiers: This includes personal details that can identify you, such as your first and last name, phone number, contacts from your address book, username and password for Starbucks accounts, email address, postal address, IP address, birthday (day and month), and demographic information like gender.

  • Financial Information: To process transactions and manage payments, we collect financial details such as credit card and debit card information, telephone number for transaction verification, and name associated with payment methods.

  • Commercial Information: We gather data related to your purchase history and preferences, including details about your transactions in our stores, on our websites, and through the Starbucks App. This encompasses the products you purchase, the frequency of your purchases, any Starbucks Rewards or promotions linked to your purchases, and items you’ve added to your “Wishlist” or “My Bag” for future consideration.

  • Electronic Network Activity Information: To improve your online experience, we collect data on your electronic network activity. This includes your browsing history on our sites, how you interact with Starbucks Services, information about the device you use to access our services, and details from interactions with Starbucks website’s “live help” chat feature, which helps us understand and enhance our digital customer service.

  • Geolocation Information: We may collect general location information about your device, such as data derived from your device’s IP address or browser. In our retail locations, we may also use location-based technologies to detect the presence of your device if Bluetooth is enabled and device settings permit. This helps us offer location-specific services and improve store operations.

  • Audio and Visual Information: For security and quality assurance, we may collect audio and visual information. CCTV cameras are installed in some retail locations to monitor building security, prevent crime, and ensure the safety of staff and visitors. These cameras may record audio, visual, and similar data. Additionally, voice ordering features, depending on your settings, may also collect audio information to process your orders efficiently.

  • Inferences: We analyze the information we collect to draw inferences about your preferences and potential interests, which helps us personalize your experience and offer relevant products and services.

  • Other Information: We collect any other information you voluntarily provide when you communicate with us, such as feedback, survey responses, or information you share with customer service representatives.

Furthermore, depending on your use of Starbucks Services, we may collect sensitive personal information, including:

  • Precise Geolocation Information: With your consent, we may collect precise location data from your device, such as GPS coordinates. This is used to provide services like finding nearby stores, enabling mobile ordering and payment, and facilitating deliveries through third-party vendors. This collection is consistent with your device settings and permissions.

We may aggregate or de-identify collected information to create statistical or anonymous data. This aggregated or de-identified data, from which we do not attempt to re-identify you, is not subject to this Privacy Notice and is used for analytical and improvement purposes.

Please note that providing certain types of information is essential for us to deliver Starbucks Services effectively. Without this information, we may not be able to provide you with all requested services.

4. Sources of Information

In addition to the information you provide directly, Starbucks may collect information from various other sources to ensure comprehensive customer service and improve our offerings. These sources include:

  • Other Users of Starbucks Services: For example, if someone purchases a gift for you through Starbucks, we receive your information from them to fulfill the gift order.
  • Advertising Partners: We may receive data from advertising partners to better understand customer demographics and preferences, which helps us tailor our marketing and advertising efforts.
  • Co-sponsors: In joint promotions or events, we may collect information shared with co-sponsors, as disclosed at the point of collection.
  • Internet Service Providers (ISPs): Your IP address, which can provide general location data, is often provided by your ISP.
  • Data Analytics Providers: We utilize data analytics services to analyze user behavior and trends, helping us to improve our website and app functionality and customer experience.
  • Operating Systems and Platforms: Information about your device and operating system may be collected to ensure our services are compatible and optimized for your device.
  • Social Networks: If you connect with Starbucks Services through social media platforms or share information about your Starbucks experience on social networks, we may collect information from these third-party services, depending on your privacy settings with those platforms.
  • Publicly Available Sources: We may collect information from publicly accessible sources, such as public databases, to verify information or enhance our customer profiles, always in accordance with privacy laws.

5. How We Use Your Information

Starbucks utilizes your information for various business purposes, all aimed at enhancing customer service, improving our offerings, and ensuring a secure and efficient operation. These purposes include:

(a) To Provide Our Services: We process your information to deliver the core Starbucks Services you expect, including:

  • Processing Orders and Transactions: To manage your purchases, whether in-store, online, or via the Starbucks App, including order fulfillment and payment processing.
  • Maintaining and Servicing Accounts: To manage your Starbucks accounts, including registration, login, and account maintenance.
  • Supporting Loyalty Programs: To operate and enhance our Starbucks® Rewards program, ensuring you receive benefits and personalized offers.
  • Delivering Gift Cards and E-gifts: To process and deliver gift cards and e-gifts, including any personalized messages you include.
  • Debugging and Error Repair: To identify and fix technical issues within our websites and mobile applications to ensure smooth functionality.
  • Facilitating Website and App Functionality: To ensure our digital platforms are user-friendly, efficient, and provide a seamless experience.
  • Processing Payments: To securely process your payments for purchases.
  • Customizing In-Store Experiences: If you have granted location sharing permission, we use this information to personalize your experience when you are in or near our stores, such as providing store-specific offers or information.

(b) To Communicate With You: Communication is key to customer service, and we use your information to:

  • Provide Customer Service: To respond to your inquiries, requests, and feedback, including interactions through our website’s “live help” chat feature and other customer service channels.
  • Communicate About Transactions and Accounts: To keep you informed about your orders, purchases, returns, services, accounts, program updates, contests, and sweepstakes you participate in.
  • Send Personalized Promotions and Offers: To deliver tailored promotions, content, and special offers that may be of interest to you, enhancing your value from Starbucks.
  • Share Brand and Product News: To communicate with you about our brands, new products, upcoming events, and other promotional activities.
  • Implement Communication Preferences: To manage your communication preferences, including sharing information with Starbucks business partners if you’ve opted-in to receive their communications.
  • Provide Product Safety Information: To inform you about important product safety information and any product recalls, ensuring your safety and satisfaction.

(c) For Research, Development, and Improvement of Our Services: Continuous improvement is vital, and we use data to:

  • Analyze and Improve Services: To maintain, analyze, and enhance our websites, mobile applications, advertisements, products, and services to better meet your needs and expectations.
  • Ensure Security and Integrity: To help maintain the security and integrity of Starbucks Services, including detecting, preventing, and investigating any suspicious activity or potential fraud, protecting both Starbucks and our customers.

(d) To Enforce Terms and Policies: To maintain a safe and trusted environment, we use your information to:

  • Enforce Agreements: To ensure compliance with our terms of service, policies, and agreements with you and any third parties, upholding the integrity of the Starbucks community.

(e) To Comply with Laws: We process information to meet legal and regulatory obligations, including:

  • Maintaining Records: To maintain appropriate records for internal administrative purposes, as required by law.
  • Legal Compliance: To comply with applicable legal and regulatory obligations and respond to lawful governmental requests when necessary.

(f) Targeted Advertising: To provide relevant and engaging advertising, we may:

  • Deliver Targeted Ads: Process your information to provide you with targeted advertising, also known as cross-contextual advertising or online behavioral advertising, and offers that are tailored to your interests.

(g) With Your Consent: In all cases, we may:

  • Process with Consent: Process your information for any other business or commercial purposes at your direction or with your explicit consent.

6. How We Disclose Your Information

Starbucks may disclose your information in specific situations as needed to fulfill the purposes outlined in this Notice and as permitted by law. These disclosures are always made with your privacy and data protection in mind.

(a) Within the Starbucks Family: To streamline operations and enhance services across our brand, we may:

  • Share Within Starbucks Entities: Share information between Starbucks Corporation, its subsidiaries, and affiliates for management, analysis, decision-making, and other business purposes, such as administering loyalty programs and processing orders.

(b) With Service Providers and Business Partners: To deliver services effectively, we collaborate with external partners and may:

  • Share with Service Providers: Share categories of information as described in the “Information We Collect” section with service providers and business partners who assist with payment processing, website hosting, data analytics, customer service, marketing, advertising, and other essential services. We ensure these partners are contractually bound to protect your information and use it only for agreed-upon services.

(c) In Business Transactions: In the event of significant business changes, we may:

  • Disclose in Business Transactions: Share your information with relevant parties if Starbucks is involved in a merger, corporate transaction, or transfer of business assets, ensuring continuity of service and communication.

(d) To Protect Safety and Lawful Interests: To ensure safety and legal compliance, we may disclose information:

  • For Legal and Safety Reasons: If we believe disclosure is required by law, necessary to enforce our agreements or policies, or to protect the rights, property, or safety of Starbucks, our customers, or partners.

(e) With Your Consent: Your choices matter, and we will:

  • Share with Consent: Share information about you with other companies if you explicitly give us permission or direct us to share the information.

(f) Publicly Posted Information: Be aware that:

  • Public Posts are Visible: If you post information in public areas of our websites, such as blogs, that information may be visible to other website visitors. We are not responsible for the information you choose to disclose in these public forums.

7. Cookies, Web Beacons, and Similar Technologies

Starbucks and our partners utilize various technologies to collect information about your device and your interaction with our websites and mobile applications. These technologies are essential for functionality, performance monitoring, and enhancing user experience. These technologies include:

  • Cookies: Small data files sent from a website server and stored on your device. Cookies can be session cookies (temporary) or persistent cookies (long-term). They store information that can be read by a web server later.

You can manage cookies and similar technologies through your browser settings. Most browsers allow you to accept or reject cookies, and provide options to manage other technologies. Refer to your browser’s help menu for instructions on modifying your settings for: Internet Explorer, Google Chrome, Mozilla Firefox, Safari Desktop, Safari Mobile, and Android browser.

  • Interest-Based Ads: We participate in interest-based advertising to provide you with relevant online advertisements. Many advertising companies are part of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI). You can opt-out of interest-based advertising from member companies through:

  • Web Beacons: Transparent images embedded in web pages, applications, and emails, also known as “clear gifs” or “page tags.” We use web beacons to track page visits, marketing effectiveness, and email open rates.

  • JavaScript: Code snippets in websites and applications that enable various functionalities, such as faster page refresh and usage monitoring of online components.

  • Entity Tags: HTTP code mechanisms that cache website portions in your browser to improve website loading speed and performance.

  • HTML5 Local Storage: Technology that allows website data to be cached in your browser for faster data retrieval when you revisit the site.

These technologies serve several key purposes:

  • Services and Functionality: Essential for enabling access and functionality of our websites and mobile applications.
  • Performance Monitoring: Help us analyze website traffic, usage patterns, and identify errors to improve performance. No directly identifiable information is collected for performance monitoring.
  • User Convenience: Enhance user experience by improving load times and remembering user preferences from previous visits.
  • Marketing: Used to customize your experience by tailoring promotions and advertisements displayed on our digital platforms.

Collectively, these technologies help us understand how you use Starbucks Services, allowing us to personalize your experience and provide you with relevant promotions and information.

8. How We Protect Your Information

Starbucks employs reasonable technical, physical, and administrative security measures designed to protect your information against loss, misuse, unauthorized access, disclosure, or modification. These measures are continuously updated to address new threats and vulnerabilities. While we strive to protect your personal information, it is important to acknowledge that no security system is impenetrable. The internet’s inherent nature means we cannot guarantee absolute security against all intrusions or unauthorized access. You play a crucial role in protecting your information by safeguarding your passwords and ensuring the security of your personal devices.

9. Retention

Starbucks retains information only as long as reasonably necessary to fulfill the purposes outlined in this Notice, considering factors such as: the duration needed to provide services, legal obligations (like record retention), dispute resolution, and enforcement of agreements. Our data retention practices are governed by applicable laws.

Your personal information may be stored and processed on servers owned by Starbucks and other companies, located in the United States, Canada, or other global locations, potentially outside your country of residence. Regardless of the processing location, Starbucks takes appropriate measures to protect your information through safeguards compliant with applicable data protection laws and this Privacy Notice.

10. Children’s Privacy

Starbucks Services are not intended for use by individuals under the age of 13. We do not knowingly collect, sell, or share personal information from children under 13, nor do we intentionally collect, sell, or share information of consumers between the ages of 13 and 16. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately as described in the “Contact Us” section of this Notice. For further details, please refer to our Terms of Use.

11. Starbucks Wi-Fi

Many Starbucks stores offer complimentary wireless internet (Wi-Fi) access. When using Starbucks Wi-Fi, please carefully review the terms of use displayed on the activation page before accepting and connecting to ensure you understand the terms of service.

12. Your Choices & Rights, including State-Specific Rights

Starbucks is committed to providing you with choices and rights regarding your personal information. Depending on your location, you may have specific rights as detailed below.

(a) Your Choices

  • Location Services: Certain Starbucks Services, such as mobile order and pay (MOP) and location-based features, require access to your device’s location. You can enable location services within the Starbucks App and/or adjust your device permissions to allow location sharing. Sharing your location allows us to customize your in-store experiences, assess marketing effectiveness, tailor messages based on location and time patterns, and manage the frequency of promotional messages. Precise geolocation may be used to provide specific application functionalities you choose to engage with. You can manage these settings at any time through your device settings.

    You can disable geolocation collection by turning off location services in your device settings. For assistance, contact your mobile device service provider or manufacturer. Note that disabling location services may affect the functionality of certain Starbucks App features and Services. You can re-enable location services at any time through your device settings.

  • Voice Ordering: To use voice ordering features, you must enable microphone and speech recognition permissions in the Starbucks App and/or adjust your device settings accordingly.

  • Email Communications, Push Notifications, and In-App Messages: The Starbucks App allows you to manage your preferences for receiving promotional emails, push notifications, and in-app messages from Starbucks. You can opt-out of promotional emails at any time by adjusting your Starbucks online account settings or by clicking the “unsubscribe” link in promotional emails. Opting out of promotional emails does not prevent transactional communications about your orders or accounts. Note that opting out of promotional emails does not automatically opt you out of marketing text messages if you have separately opted-in to receive them.

  • Text Messages: For certain Starbucks Services, you may consent to receive automated marketing text messages. You can opt-out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any marketing text message you receive. Opting out of text messages does not affect your promotional email preferences.

By using Starbucks App features like location services or voice ordering, you consent to the transmission, recording, processing, and storage of your user information by Starbucks and its agents, as necessary for feature administration and purposes described in this Notice.

(b) Your Rights, including State-Specific Rights

Depending on your place of residence, including California, Colorado, Connecticut, Nevada, Utah, Virginia, and Washington, you may have the following rights regarding your personal information:

  • Right to Know: You have the right to request information about the categories of personal information we have collected about you, the sources of collection, the purposes for collection, selling, or sharing, and the categories of third parties we disclose information to.
  • Access and Data Portability: Subject to certain exceptions, you can request a copy of the personal information we collected about you in the 12 months prior to your request.
  • Deletion: You have the right to request the deletion of your personal information that we have collected and retained, subject to certain exceptions.
  • Correct Inaccurate Information: You can request that we correct inaccuracies in the personal information we maintain about you. You can also update your Starbucks Rewards information directly in the Starbucks App.
  • Targeted Advertising Opt-Out: While we do not sell your information for monetary consideration, you have the right to opt-out of sharing your personal information for targeted advertising purposes. To opt-out, please click on the “Do Not Share My Personal Information” link provided on our website.
  • Sensitive Information Limitation: Because Starbucks only collects, uses, and discloses sensitive personal information to provide services to you, we are not required to offer a “Limit the Use and Disclosure of My Sensitive Personal Information” link.
  • Opt-Out Preference Signals: We honor opt-out preference signals from browsers that automatically signal your intent to opt-out of sale/sharing with all online businesses.
  • Appeals: If you disagree with our decision regarding your request, you may appeal by contacting us as described in the “Contact Us” section.
  • Consumer Health Data Rights (Washington and Nevada): You may have additional rights related to consumer health data. Please see the Consumer Health Data Privacy Notice for Washington and Nevada for more details.

To exercise these rights for U.S. residents, please submit your request via this form: HERE.

For Canadian residents, please use this form: HERE.

U.S. and Canadian residents can also make requests by calling 1-800-STARBUC (782-7282). We will verify your identity before processing your request, which may involve requesting information to confirm your identity. You may also authorize an agent to submit requests on your behalf, or appeal a refusal to act on your request. To use an authorized agent, provide written proof of authorization or a power-of-attorney.

Authorized agents or those submitting requests on behalf of a customer should use this form: HERE or email [email protected].

(c) Other California Rights

  • California residents can request a notice detailing the categories of personal information shared with third parties for their direct marketing purposes. Submit requests by mail to: Starbucks, P.O. Box 20430, Augusta, GA 30916.
  • Starbucks does not currently respond to browser “Do Not Track” signals due to the lack of a standardized response protocol. We will update our policy as standards evolve.

(d) Privacy Metrics

Privacy Rights Metrics (January 2024 – December 2024) – Data includes requests from the United States and Canada:

Right to Know: Requests Received – 1,237; Requests Completed – 463; Requests Unable to be Completed* – 760; Average Completion Time – 7 days

Right to Delete: Requests Received – 3,513; Requests Completed – 1,948; Requests Unable to be Completed* – 1,514; Average Completion Time – 11 days

*Requests may be uncompletable due to reasons such as inability to verify customer identity, duplicate submissions, or absence of identifiable information.

13. Notice of Financial Incentive & Starbucks® Rewards

Starbucks® Rewards is designed to thank our loyal customers for choosing Starbucks. Members earn “Stars” for purchases, redeemable for various Starbucks benefits at participating stores. To join Starbucks® Rewards, sign up online or via the Starbucks App and agree to the Starbucks Rewards Terms of Use available at https://www.starbucks.com/rewards/terms.

To operate Starbucks® Rewards, we collect and use personal information as detailed in the “Information We Collect” section, including volunteered information, automatically collected data, and data from other sources. This information helps us manage the program, send promotions, personalize offers, and for other uses described in this Notice. We collaborate with service providers and business partners, including delivery services, global licensees, subsidiaries, affiliates, and other service providers to deliver Starbucks® Rewards benefits. Details about our business partners are in the “How We Disclose Your Information” section. Starbucks does not assign a direct monetary value to the data collected through Starbucks® Rewards for email communications. You can opt out of promotional emails via your online account settings or the “unsubscribe” link in emails. Participation in Starbucks® Rewards is voluntary. You can withdraw by visiting the Account section in the Starbucks App, requesting data deletion via HERE, or by contacting customer service. Upon withdrawal, you will lose access to your Starbucks® Rewards account and any accumulated points or rewards. To provide Starbucks® Rewards services, we require your personal information; therefore, deleting your data will also remove you from the program.

We estimate that Starbucks® Rewards provides value through increased customer loyalty and repeat business, though the specific value varies per member based on their purchase behavior and offer utilization.

14. Additional Disclosures for Data Subjects in the EEA, the U.K., and Switzerland

This section provides information for individuals in the European Economic Area (EEA), the United Kingdom (U.K.), and Switzerland (collectively “EEA” for this section) regarding personal data processing under the General Data Protection Regulation (GDPR) and its local implementations. This section supplements, and does not supersede, any privacy policy of an EEA-based Starbucks affiliate, which acts as the data controller for your personal data within its jurisdiction.

(a) Lawful Bases of Processing: When Starbucks acts as a data controller, determining the purposes and means of processing your personal data, we ensure we have a lawful basis for processing. These bases include:

  • Contract Performance: To fulfill contracts with you, such as processing purchases, delivering gift cards, and communicating about transactions.
  • Legitimate Business Interests: For legitimate business purposes, including customer service, improving services, analyzing data, preventing fraud, and facilitating website and app functionality.
  • Legal Obligations: To comply with legal obligations, such as maintaining records and providing product safety information.
  • Consent: Based on your consent, for purposes like sending personalized promotions and marketing communications.

You can withdraw your consent at any time by adjusting your promotional preferences in your Starbucks account or by contacting us as described in the “Contact Us” section.

(b) Your EEA Data Subject Rights: Under GDPR, you have specific rights, including:

  • Access: Right to request access to your personal information.
  • Correction: Right to request correction of inaccurate personal information.
  • Erasure: Right to request erasure of your personal information.
  • Objection to Processing: Right to object to the processing of your personal information based on legitimate interests or for direct marketing.
  • Restriction of Processing: Right to request restriction of processing of your personal information.
  • Data Portability: Right to request the transfer of your personal information to another party.
  • Automated Decision-Making: Right not to be subject to automated decision-making that produces legal or significant effects, although Starbucks does not engage in such practices.

To exercise these rights, refer to the “Your Choices & Rights” section or contact us as detailed in the “Contact Us” section, specifying your GDPR rights request. We will verify your identity and respond within 30 days of receipt.

(c) Retention: As described in the “Retention” section, we retain data only as long as necessary for the purposes collected or as legally required. Longer retention may be necessary to honor your requests, maintain opt-out preferences, or comply with legal, regulatory, or accounting obligations.

(d) Transfers Outside the EEA: Your personal data may be transferred to, stored, and processed in countries outside the EEA, including the United States, and may be processed by staff operating outside the EEA working for Starbucks or our service providers. In such cases, we take appropriate measures to ensure an adequate level of data protection as required by GDPR and this Notice.

(e) Complaints: If you have concerns about our GDPR compliance, you have the right to lodge a complaint with an EEA supervisory authority. We encourage you to first contact us directly via the “Contact Us” section or our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. You can also contact our Data Protection Officer (DPO) at [email protected].

15. Participation in the Data Privacy Framework

Starbucks complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the processing of personal data received from the European Union, the United Kingdom (and Gibraltar), and Switzerland in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. Starbucks has certified its adherence to the EU-U.S. DPF Principles and the Swiss-U.S. DPF Principles with respect to such data. In case of any conflict between this Privacy Notice and the DPF Principles, the Principles will govern. For more information about the DPF program and to view our certification, please visit https://www.dataprivacyframework.gov/.

Starbucks is responsible for the processing of personal data it receives under the DPF and subsequently transfers to third-party agents, and complies with the DPF Principles for all onward transfers, including liability provisions.

The Federal Trade Commission (FTC) has jurisdiction over Starbucks’ compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. Starbucks may be required to disclose personal data in response to lawful requests from public authorities, including for national security or law enforcement purposes.

In compliance with the DPF, Starbucks commits to refer unresolved complaints concerning DPF-related data handling to TRUSTe, a U.S.-based alternative dispute resolution provider. For unresolved complaints, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. These services are provided at no cost to you.

For DPF complaints not resolved through other DPF mechanisms, you may have the option to invoke binding arbitration under certain conditions, as detailed on the official DPF website: https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.

16. Contact Us

For any questions, comments, or concerns about privacy, please contact Starbucks Customer Service:

For our Global Privacy Department and Data Protection Officer:

Additional contact information for various Starbucks entities may be available upon request.

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