Terms and conditions are integral to any purchase, and at ZAGG, we believe in transparency and clear communication. These sales terms and conditions (“Terms”) govern all sales of products and services (“Goods”) through our official website, www.zagg.com, and affiliated websites (“ZAGG.com”). By placing an order or making a purchase on ZAGG.com, you (“Buyer”) acknowledge and agree to be bound by these Terms. We encourage you to read them carefully to ensure a smooth and satisfactory shopping experience. Should you have any questions or require clarification on any aspect of these terms, our dedicated Zagg Customer Service team is readily available to assist you.
Orders and Acceptance
When you place an order with ZAGG, it constitutes an offer to purchase our Goods, which is subject to our acceptance. ZAGG Inc and its wholly-owned subsidiaries (“ZAGG”) reserve the right to final acceptance of all orders. Please note that an order confirmation serves to acknowledge receipt of your order and does not indicate our acceptance of it.
To ensure a seamless order processing experience, ZAGG may request additional information before accepting your order. We retain the right to accept or decline an order at any time, for any reason. Furthermore, ZAGG may, at its discretion, limit the quantity of items ordered. In the event that ZAGG cancels an order after billing, we guarantee a full refund of the billed amount.
It is important to note that once an order is placed on ZAGG.com, it cannot be cancelled by the customer. However, if you wish to return an unwanted, unused product, you may do so in accordance with ZAGG’s return policy, detailed here. For any queries related to order modifications or potential issues, please do not hesitate to contact ZAGG customer service for guidance.
Sales TaxFor all purchases made on ZAGG.com, sales tax will be charged based on the shipping destination state. If you are tax-exempt and possess a valid tax exemption number, it is essential to contact ZAGG customer service here before placing your order. Please be prepared to provide PDF documentation of your tax exemption certificate. It is ZAGG’s policy that sales tax refunds are not processed by our Customer Service for purchases made on ZAGG.com or through ZAGG customer service directly. Customers are responsible for requesting sales tax refunds directly from the state. For guidance on tax filings, please consult your accounting department.
Pricing and Payment
Prices displayed on ZAGG.com are not definitive offers and are subject to change without prior notice. ZAGG reserves the right to modify prices at any time and to correct any pricing inaccuracies. If an item you purchased at full price goes on sale within fourteen (14) days of your purchase, ZAGG will, upon request, refund the price difference. This price adjustment policy is part of our commitment to customer satisfaction.
ZAGG does not honor price matching from unauthorized resellers or prices that appear inconsistent with ZAGG’s resale policies. Shipping and handling costs, expedited service fees, and taxes are not included in the listed prices and will be added to the total price where applicable. For any questions regarding pricing or potential discrepancies, our ZAGG customer service team can provide assistance.
Shipping and Delivery
Shipping EstimationsOrders are typically shipped as soon as practically possible after order completion and payment processing. Exceptions may occur, which will be noted at the time of order placement or communicated via email if an item in your order is delayed. Pre-ordered items will be shipped on a future date. Any delivery dates provided are estimates only. Order processing and verification, as well as the time of order placement, can cause delays. Orders may be shipped in multiple packages.
All purchases through ZAGG.com are made under a shipment contract. This signifies that the risk of loss and title for purchased items transfers to you upon our delivery of the item to the carrier. Shipping to locations outside the continental U.S., such as Alaska, Hawaii, Puerto Rico, other international locations, and APO addresses, may require additional delivery time compared to shipments within the continental U.S. For specific shipping inquiries or concerns, please reach out to ZAGG customer service.
Shipping RestrictionsLithium-Based Battery Shipments: Due to restrictions on shipping standalone lithium-based batteries, products containing these batteries may only be shipped via ground transportation and are subject to domestic and international shipping regulations. If ground shipping is not feasible for the final delivery address, the order may be cancelled. Currently, U.S. domestic orders to Alaska, Hawaii, Puerto Rico, and the Virgin Islands are also shipped via ground. International shipments from the U.S. for products with lithium-based batteries are prohibited.
Additional Restrictions: Currently, ZAGG.com does not ship to Ukraine or Belarus.
Delivery DelaysExpected delivery dates are estimates and are subject to change or cancellation due to unforeseen circumstances beyond ZAGG’s reasonable control. These circumstances include acts of God, compliance with laws or governmental regulations, transportation delays, labor disputes, equipment failures, or shortages of labor, materials, or services. As previously stated, all purchases through ZAGG.com are governed by a shipment contract, transferring risk of loss and title to you upon tender to the carrier. For any delivery related issues or questions, ZAGG customer service is available to provide support and information.
Payment Options
ZAGG.com provides a variety of payment methods to accommodate your preferences:
- Credit Cards: Visa, MasterCard, American Express, and Discover
- Debit Cards: Visa, MasterCard, and American Express
- ZAGG Gift Cards or ZAGG Reward promotional cards*
- Amazon Pay
- PayPal
- Apple Pay
ZAGG reserves the right to cancel or decline any order or payment method at any time for any reason. Please be aware that coupon codes may not be applicable to gift cards, specially priced or discounted products, and new product releases. For any payment related assistance, please contact ZAGG customer service.
*Please note that ZAGG Reward cards cannot be used for purchasing ZAGG Protect or gift cards.
Refunds & Returns
Online Purchases of ZAGG ProductsYour satisfaction is paramount at ZAGG. If you are not entirely satisfied with your online purchase for any reason, you can return it by following the directions in this Knowledge Base Article and submitting a return request within 30 calendar days of purchase. You are entitled to a full refund, credit, or exchange, without any questions asked. However, due to their custom nature, ZAGG Custom Cases are non-returnable and cannot be cancelled once the order is placed. For initiating a return or for any assistance with the return process, ZAGG customer service is ready to help.
For warranty-related issues, you can submit a claim through your Account Manager at any time during the warranty period. A valid credit card is required for warranty claims. If necessary, the original product must be returned to ZAGG within sixty (60) days. Customers may be responsible for return shipping charges. For guidance on warranty claims and return procedures, please contact ZAGG customer service.
Claims for damaged or missing items must be reported within two business days of merchandise receipt.
In-Store Purchases of ZAGG ProductsIf you are dissatisfied with an in-store purchase, you may return the product to the authorized ZAGG-branded retail outlet where you made the purchase within 30 calendar days for a full refund, credit, or exchange, no questions asked. Please ensure you have your original receipt. All returns should include any accessories, such as cables or dock adapters. Please do not include any non-ZAGG items or personal data, as ZAGG cannot be held responsible for them. For in-store return inquiries, you may also seek assistance from ZAGG customer service, although returns must be processed at the original point of purchase.
Shipping Address for ZAGG ProductsFor returns, please ship the product, with your order number clearly written on the outside of the shipping package, to the appropriate address provided below:
North America
ZAGG Inc.
Order # __________
6244 Technology Ave.
Kalamazoo, Michigan 49009
United States
United Kingdom
Order # __________
Partners in Logistics UK Ltd
3 Banner Park
Wicksman Drive
Coventry
West Midlands CV4 9XA
United Kingdom
Europe, Africa, Middle East
ZAGG International
Order # __________
C/O Partners in Logistics
103 Shannon Industrial Estate
Shannon, County Clare, V14 PH21, Ireland
Please exercise caution and do not include any non-ZAGG products in your return, as they may be disposed of and cannot be retrieved. Customers are responsible for any shipping charges and other fees associated with returning products to our facility. We recommend purchasing shipping insurance, as ZAGG is not responsible for products lost or damaged during return shipping. For any return shipping related questions, ZAGG customer service can provide further clarification.
Counterfeits and Authenticity
At ZAGG Brands, we are committed to providing our customers with innovative and high-quality solutions. Authentic ZAGG Brands products are backed by a warranty, which does not extend to counterfeit products. ZAGG’s warranty coverage is exclusive to genuine ZAGG Brands products purchased directly from www.ZAGG.com, our official stores, or authorized partners. To verify the authenticity of your product or report suspected counterfeits, please contact ZAGG customer service.
Other Terms and Legal Information
Additional Terms and Conditions may apply to specific purchases, contests, and promotions, and are incorporated into these Terms. In case of any conflict between these general Terms and the terms specifically outlined for a purchase, contest, or promotion, the latter will take precedence regarding your participation or transaction. For clarification on any specific terms, ZAGG customer service is available.
Limited WarrantyApplicable limited warranties are exclusively for the original retail purchaser. For detailed limited warranty terms and conditions, please refer to the original product packaging or visit www.zagg.com/warranty-policies. For warranty service or inquiries, ZAGG customer service is your primary point of contact.
Limitations on LiabilityTO THE FULLEST EXTENT PERMITTED BY LAW, THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY ARISING BY LAW IS LIMITED TO THE DURATION SPECIFIED HEREIN. THE REMEDY OF REPAIR, REPLACEMENT, OR REFUND PROVIDED UNDER WARRANTY IS EXCLUSIVE AND REPLACES ALL OTHER REMEDIES. ZAGG SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, LOST PROFITS, OR ANY FINANCIAL LOSS, WHETHER DUE TO PRODUCT DEFECT, BREACH OF AGREEMENT, DELAY, NON-DELIVERY, NON-PERFORMANCE, RECALL, OR ANY OTHER CAUSE. ALL CLAIMS FOR NEGLIGENCE AND FAILURE OF ESSENTIAL PURPOSE ARE EXPRESSLY WAIVED AND RELEASED. UNDER NO CIRCUMSTANCES WILL ZAGG’S LIABILITY FOR ANY PRODUCT DEFECT, WHETHER BASED ON CONTRACT, WARRANTY, OR ANY OTHER LEGAL THEORY, EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. BY PURCHASING AND USING GOODS, THE BUYER ACKNOWLEDGES AND AGREES TO THESE LIMITATIONS AND WAIVERS.
Consumer RightsCertain states and jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages. Therefore, some of the limitations mentioned above may not apply to you. This warranty grants specific legal rights, and you may also have other rights that vary by state and jurisdiction. By purchasing, you acknowledge that these limitations and waivers have been communicated and explained to you, and you agree to be bound by them. Should you have any questions regarding your consumer rights, please contact ZAGG customer service.
ModificationsAny changes to these Terms are only binding and enforceable if made in writing and signed by an authorized ZAGG officer. ZAGG rejects any additional, conflicting, or inconsistent terms proposed in a Buyer’s order or other documents. ZAGG resellers, agents, or employees are not authorized to modify, add to, or extend these Terms or warranties. For any clarification on modifications, please reach out to ZAGG customer service.
Intellectual PropertyBuyer acknowledges ZAGG’s ownership of all intellectual property rights related to the Goods, including trademarks, copyrights, and patents (“ZAGG Intellectual Property”). Buyer gains no rights or interest in any ZAGG Intellectual Property.
Period of LimitationAny claim or legal proceeding related to the Goods or these Terms, including the Limited Warranty, must be initiated within one (1) year from the date the cause of action arose. This limitation period will not be extended by discovery rules or estoppel.
IndemnityBuyer agrees to indemnify and hold ZAGG harmless from any claims, liabilities, losses, damages, and expenses arising from the Buyer’s use, handling, or resale of the Goods after purchase. Buyer will also defend ZAGG against such claims at ZAGG’s request.
EnforcementZAGG may recover all expenses, including attorney’s fees and court costs, incurred to enforce these Terms or pursue any legal proceedings related to them.
Applicable LawThese Terms are governed by and interpreted under the laws of the State of Utah, without regard to conflict of law principles. Any legal action related to these Terms must be brought in a court in Salt Lake County, Utah. Buyer consents to the jurisdiction of such courts and waives any objection to venue. Any claim related to the site or purchase of ZAGG products must be commenced within one (1) year after the cause of action arises. BUYER WAIVES RIGHTS TO A JURY TRIAL AND CLASS ACTION RELATED TO THE GOODS. For any legal inquiries or clarifications, ZAGG customer service can direct you to the appropriate resources.
Additional RightsZAGG retains all rights and remedies available under applicable law. ZAGG’s rights and remedies are cumulative and may be exercised as needed. No waiver of any Term by ZAGG constitutes a waiver of any other breach.
MiscellaneousIf any Term is found invalid or unenforceable, it will be ineffective to that extent only, while the remaining Terms remain in effect. Buyer’s rights under these Terms are not assignable or transferable. These Terms are binding upon Buyer and ZAGG and their respective successors and assigns.
For any assistance or if you encounter any issues, please do not hesitate to contact Customer Care. Our ZAGG customer service team is dedicated to ensuring your satisfaction and providing the support you need.
