The global outbreak of coronavirus (COVID-19) has profoundly impacted the live event industry, leading to widespread cancellations and postponements. Vivid Seats understands the uncertainty and frustration this situation creates for ticket holders. Our customer service team is dedicated to assisting you through these unprecedented times, ensuring you have the support and information needed to navigate event changes effectively.
This guide provides updated information for Vivid Seats customers, particularly those affected by COVID-19 related event disruptions. We are committed to clear communication and fair solutions regarding cancellations and postponements.
Understanding Event Cancellations with Vivid Seats
When an event is officially canceled by the organizer, Vivid Seats immediately takes action to inform impacted customers. You will receive a direct email outlining the specific terms and options available for your purchase. It’s crucial to refer to this email as terms can vary based on event specifics, location, and evolving policies.
Typically, for canceled events, Vivid Seats offers a Rewards Cash loyalty credit valued at 110% of your total order. This credit, which includes the ticket price, fees, and delivery charges (minus any prior refunds), is readily available in your Vivid Seats app. It can be used immediately towards tickets for any future live event listed on our platform.
Recognizing that individual circumstances vary, Vivid Seats also provides the option for a full cash refund. If you prefer a cash refund instead of the Rewards Cash credit, please contact our customer service team promptly. Our agents will guide you through the process to initiate your refund request. Processing times for cash refunds can differ depending on the event, jurisdiction, and evolving industry circumstances. Always consult your email notification for the most accurate and up-to-date information regarding your specific event.
Managing Event Postponements with Vivid Seats
Event postponements require a different approach. In most cases, tickets purchased for a postponed event will be honored for the rescheduled date. Therefore, if your event is postponed, it is important to hold onto your original tickets.
There is generally no immediate action required from your side when an event is postponed. Vivid Seats Customer Service will proactively reach out to affected customers as soon as we receive updated information from event organizers regarding new dates or further instructions.
However, for customers residing in certain locations, such as California, options for refunds on postponed or rescheduled events may be available. If you live in such a jurisdiction and wish to explore refund options for a postponed event, please contact our customer service team to discuss your specific situation and available choices.
Vivid Seats Customer Service: Here to Help
Vivid Seats prides itself on delivering exceptional customer service. We understand that event cancellations and postponements can be disruptive, and our team is dedicated to providing support and clear solutions throughout this process.
For additional information on secure ticket transactions and purchase protection, please visit our Trust & Safety page. We are committed to ensuring every customer experience with Vivid Seats is positive and satisfactory.
For detailed sales terms and conditions, please refer to our Sales Terms.
Buyer FAQs: Quick Answers About Event Changes
Q: My event was canceled due to coronavirus. What should I do?
A: First, watch for an email from Vivid Seats confirming the cancellation. This email will detail your specific options. You will automatically receive a Rewards Cash credit for 110% of your order value. Alternatively, you can request a full cash refund by contacting our customer service team.
Q: When will I get my 110% Rewards Cash?
A: Rewards Cash for canceled events is typically available immediately in your Vivid Seats app for use on future ticket purchases.
Q: How do I check if my event is canceled or postponed?
A: Event status decisions are made by event organizers, not ticket marketplaces. We recommend checking venue, artist, and promoter websites and social media. Vivid Seats will also email customers directly regarding cancellations or postponements affecting their orders.
Q: If I choose a refund, how long will it take?
A: Refund processing times can vary due to the widespread impact of event disruptions on the ticketing industry. Please refer to your email notification for estimated timelines and the most current information related to your specific event refund.
Still have questions? Don’t hesitate to reach out to our customer service team via email at [[email protected]](mailto:[email protected]). We are here to assist you!
