Dealing with windshield damage, especially when you’re far from home, can be a major hassle. For Winter Texans like myself, who migrate south from colder climates, the risk of encountering windshield dings and cracks is a familiar concern. Recently, what started as a minor ding in my new vehicle quickly escalated into a significant “L” shaped crack, stretching about ten inches across my windshield. My initial attempts to find a solution through dealerships proved fruitless; they lacked both the specific windshield for my vehicle and the facilities to handle the replacement. Frustrated and seeking a reliable solution, I turned to online reviews and discovered Fix-A-Crack in McAllen, TX.
The positive Yelp reviews for Fix-A-Crack immediately caught my attention, prompting me to contact the owner, Steven Maples. From our very first conversation, Steven demonstrated an exceptional level of patience and dedication. He invested considerable time in thoroughly investigating my situation, meticulously tracking down all the necessary information. It turned out that my new vehicle was manufactured with Canadian specifications, resulting in a different windshield compared to US models. Steven was committed to ensuring I received the correct replacement, one that retained all the original features of my vehicle. He even promised to explore the feasibility of shipping a Canadian-spec windshield down to Texas, requesting me to call back after he had investigated this possibility.
Unfortunately, shipping the specialized windshield proved to be unviable. Undeterred, Steven offered to come to my location in Weslaco, despite being based in McAllen. Concerned about the escalating crack and its potential safety implications, I asked if it would be possible for me to visit him instead. Steven graciously invited me to his home, which he had equipped with all the necessary tools and materials from his mobile repair unit. Upon arrival, I was warmly welcomed by Steven’s wife, Alicia, and their charming puppy, Bitsy, who kept me entertained while Steven diligently worked on my windshield.
For nearly two hours, Steven meticulously worked to halt the progression of the crack and minimize the existing damage. During his thorough assessment, he even discovered another, smaller ding that I had previously overlooked, and he expertly repaired that as well. Throughout the entire process, Steven took the time to explain each step he was taking, ensuring I was fully informed and comfortable. The outcome of his efforts was remarkable. In the days following the repair, the crack has completely stopped spreading, a significant improvement from its previous daily growth.
With our departure back to Canada just weeks away, we are hopeful that Steven’s repair will hold until we can arrange a full replacement back home. I cannot emphasize enough how impressed I was with the exceptional service I received from Fix-A-Crack. Steven’s honesty and integrity were particularly noteworthy. He could have easily sold me a complete windshield replacement, a more profitable option for his business, without me ever knowing the difference until potential features malfunctioned. Instead, his primary focus was on ensuring my safety and providing the most effective and economical solution. Furthermore, his initial quote for a full windshield replacement, had it been possible to source the correct one, was significantly less—almost $200 cheaper—than quotes I had received from other companies who were eager to rush into a full replacement. The final charge for Steven’s repair service was incredibly reasonable, a true bargain even after adding a generous 20% tip to express my gratitude. For anyone in need of reliable and trustworthy Windshield Repair Services in the McAllen area, I wholeheartedly recommend Fix-A-Crack and Steven Maples.
