For all your American Express credit card needs, accessing reliable customer service is essential. Whether you have questions about new sales, need around-the-clock assistance as a card member, or require specialized support for corporate platinum cards or program administration, American Express provides multiple avenues to get the help you need. This guide outlines all the key contact points for American Express Credit Card Customer Service, ensuring you can quickly find the right support channel for your specific inquiry.
24/7 Card Member Customer Service
For general inquiries and immediate assistance, American Express offers 24/7 card member customer service. Whether you are in the U.S. or abroad, reaching customer service is straightforward.
- Toll-free within the U.S.: 1-800-528-2122
- Collect from abroad: 1-623-492-5450
This dedicated line ensures that card members can receive support at any time, regardless of their location.
Corporate Platinum Card® Member Customer Service
Holders of the prestigious Corporate Platinum Card® receive specialized customer service to address their unique needs and maximize the benefits of their card.
- Toll-free within the U.S.: 1-800-492-3932
- Collect from abroad: 1-623-492-3932
This exclusive service ensures platinum card members receive premium support tailored to their corporate card benefits and services.
Additional Customer Service Contacts
American Express provides a range of specialized customer service lines to cater to different aspects of your corporate card program.
Program Administrator Customer Service
For program administrators managing corporate card programs, dedicated support is available to assist with account management and program-related inquiries.
- Program Administrator Customer Service: 1-888-800-8564
Program Management & Card Applications
For assistance with new card applications and ongoing program maintenance, reach out to the program management team.
- Program Management (Card Application & Maintenance): 1-800-238-8087
Membership Rewards® Program
For inquiries related to the Membership Rewards® program, including enrollment and point redemption, American Express offers a dedicated line.
- Membership Rewards® Program (Fee-based enrollment): 1-800-297-1090 (Toll-free within the U.S.)
TTY/TDD Services (24/7)
American Express is committed to accessibility and provides TTY/TDD services for customers with hearing impairments, available 24/7.
- TTY/TDD (24/7, U.S. only): 1-800-227-4669
- TTY/TDD (24/7, New York): 1-800-522-1897
Insurance Services
For inquiries and claims related to travel insurance benefits associated with your American Express card, specific contact lines are available.
Business Travel Accident Insurance
- Information: 800-492-3932
- Claims: 800-252-4670
Baggage Insurance Plan
- Toll-free within the U.S.: 1-800-645-9700
- Collect from abroad: 303-273-6498
These numbers ensure you can get immediate help with travel-related insurance claims and inquiries.
Manage Your Account Online
In addition to phone support, American Express provides robust online account management tools. You can conveniently view statements and manage your card online.
View Your Statement Online
Access your account and statements online through the “Manage My Card” page.
- Online Account Access: Go to your Manage My Card page and log in.
- New User Registration: If you haven’t registered for online access, visit americanexpress.com/register to enroll.
Monthly Statement-Ready Email Notices
Stay informed about your statements by signing up for email notifications.
- Email Notifications: Ensure you receive monthly statement-ready email notices by visiting americanexpress.com/corp_statement.
Conclusion
American Express credit card customer service is designed to be comprehensive and easily accessible. With 24/7 support, specialized lines for different card types and services, and online account management tools, American Express ensures that card members have the resources they need for any situation. Whether you need immediate assistance or have specific program inquiries, the contact information provided in this guide will help you connect with the right American Express customer service team quickly and efficiently.
