Customers today demand exceptional service. Earning the NorthFace ScoreBoard Award℠ (NFSB) is a powerful way to demonstrate your organization’s dedication to putting customers first and achieving customer service excellence. Customer Relationship Management Institute (CRMI) rigorously evaluates over 500 companies annually, analyzing customer satisfaction survey data from thousands more to set the high standards for the NFSB Award. This prestigious award stands apart as the only one based entirely on direct customer feedback gathered through satisfaction surveys.
NorthFace ScoreBoard Award logo symbolizing customer service excellence and recognition for top-performing organizations.
Determine Your Eligibility for the NorthFace ScoreBoard Award
Curious if your company has what it takes? Take our brief NFSB Questionnaire to see if you qualify for this esteemed recognition.
CRMI will assess your current customer survey methods, including metrics like Net Promoter Score. If your approach meets the stringent criteria of the NorthFace ScoreBoard Award, your company could be recognized for outstanding customer service. Winners are celebrated each year at the SCORE customer experience conference, a leading event for customer experience professionals. For insights from past winners, read CustomerThink CEO Bob Thompson’s blog featuring interviews with 2015 NorthFace ScoreBoard Award recipients like Citrix, Haemonetics, and NETSCOUT, where they share their secrets to award-winning B2B customer service. Bob Thompson’s blog offers valuable perspectives on achieving top-tier customer service.
The Comprehensive NorthFace ScoreBoard Award Audit Program
The NFSB Audit Program provides a thorough quarterly review of your customer survey process and customer satisfaction ratings. CRMI delivers detailed findings in a Customer Satisfaction Report Card, helping you understand your strengths and areas for improvement. To qualify for the award, companies must consistently achieve a Customer Satisfaction score of 4.0 or higher out of 5.0 (or equivalent) over a continuous 12-month period. The audit encompasses key customer-facing areas including general customer service, technical support, and field service operations.
Invest in Your Team with Included Training
The NFSB Audit Program goes beyond evaluation by including essential training for your management team. Key personnel responsible for your customer satisfaction measurement program will benefit from CRMI’s Customer Experience Management Professional (CEMPRO-Advocate℠) web-based training. This program equips leaders with critical knowledge in building customer loyalty and fostering strong employee engagement. Furthermore, interactive web-based CEMPRO Customer-Facing Group training is included, focusing on developing the crucial soft skills your frontline employees need to consistently deliver world-class customer service experiences.
Ready to Elevate Your Customer Service?
Contact us today to discover more about the NorthFace ScoreBoard Award℠ and the comprehensive Audit Program. Learn how you can benchmark your customer service against the best and gain the recognition your team deserves for their commitment to exceptional customer support and satisfaction.
Past NorthFace ScoreBoard Award Winners (Partial List)
- ACIST Medical Systems Inc.
- Alfa Wasserman LLC
- Avaya Inc
- Boston Scientific Corporation
- Braze Inc
- Broadcom Inc
- Cengage Learning Inc
- Citrix Systems Inc
- Cohesity Inc
- DataStax Inc
- Delinea
- Deltek Inc
- Diagnostica Stago Inc.
- Druva Inc
- Fresenius Kabi USA LLC
- Haemonetics Corporation
- Hologic Customer Support EMEA
- Hologic Domestic Service
- Hologic Technical Service EMEA
- Nasuni
- NETSCOUT
- Nutanix Inc Consulting Services
- Nutanix Inc Education Services
- Nutanix Inc Resident Services
- Nutanix Inc Support Services
- Nutanix Inc Technical Account Management
- REPLIGEN Corporation
- Rubrik Inc
- UiPath LLC
- Ultimate Kronos Group
- Wolters Kluwer Health Individual Member
- Wolters Kluwer Health, Learning, Research& Practice
- Yaskawa America Inc
- Zoll Medical Technical Services
