Your Guide to Square Customer Service: Getting the Help You Need

In this articleAbout Square SupportBefore You BeginOption 1: Explore the Support CenterOption 2: Utilize In-App SupportOption 3: Engage with the Seller CommunityOption 4: Watch Support Videos on YouTubeOption 5: Contact Square Support DirectlyRelated Articles

Who can access Square Customer Service?

Square Customer Service is exclusively available to sellers and authorized representatives of Square accounts.

About Square Support

Running a business comes with its challenges, and having reliable support is crucial. Square understands this and offers a range of customer service channels designed to provide you with the assistance you need, when and where you need it. Whether you’re looking for quick answers through self-service resources or require personalized support from our team, Square customer service is structured to help you navigate any situation. Our self-service options are often the quickest route to finding solutions. For inquiries specific to your account, our dedicated support team is always ready to assist you directly.

Before You Begin

To ensure a smooth and efficient customer service experience, please note that only account owners and officially authorized representatives are permitted to contact Square Support. If you need to add or manage authorized representatives for your account, you can learn how to do so by visiting Add and Manage Authorized Representatives. Having your account details readily available is also helpful. Contacting our customer service team using the email address or phone number associated with your Square account allows us to quickly access your account information and provide more effective support.

Option 1: Explore the Support Center

The Square Support Center is your first port of call for instant answers. It provides 24/7 access to a comprehensive library of Square support resources, including detailed articles and video tutorials. This platform is designed to help you learn how to start, manage, and expand your business using Square’s tools and services. You can easily search for information and find solutions to common queries independently. Square is committed to continuous improvement, and your feedback on our support resources is invaluable. We encourage you to share your thoughts to help us enhance our support offerings.

To access the Square Support Center:

1. Go to squareup.com/help.
2. Enter your question, keywords, or topic in the search bar to explore our resources.

To provide feedback on a Support Center article:

1. Open a Support Center article.
2. Scroll to the end of the article to locate “Was this article helpful?”.
3. Choose Yes or No to submit your feedback.

Option 2: Utilize In-App Support

For immediate assistance while you’re working, the Square Point of Sale app, Square Terminal, and Square Register offer built-in support features. This in-app customer service provides direct access to help resources and tutorials without leaving your Square environment. In-app support includes actionable links that guide you through troubleshooting steps and provide contextual help based on where you are in the app.

To access in-app support:

1. Once logged into your Square account on your device, tap ≡ More > Support > Get help.
2. Tap How can we help you? to search for support resources using your questions or keywords.

To view in-app tutorials:

1. Tap ≡ More > Support > Tutorials and tours.
2. Select a topic from the list to start learning through interactive tutorials.

Option 3: Engage with the Seller Community

The Square Seller Community is a valuable platform for collaboration and peer-to-peer learning among Square users. By joining the Seller Community, you can connect with other business owners, discover how they are leveraging Square, and share experiences and solutions. It’s an excellent place to discuss challenges, seek advice, and pose questions to a community of users who understand the intricacies of running a business with Square.

To join the Seller Community:

1. Visit the Square Seller Community and click Sign In.
2. Log in using your Square account email address and password. If you are a new user, you will be prompted to create a public username for the community.

Option 4: Watch Support Videos on YouTube

If you prefer visual learning, the official Square YouTube channel is an extensive video library filled with tutorials and guides. These videos are designed to help you maximize your use of Square’s features and services. Whether you are setting up new hardware, learning about software functionalities, or looking for best practices, the Square YouTube channel offers a wealth of visual support content.

To access Square support videos:

1. Navigate to the Square YouTube channel.
2. Click on Videos to browse the available video resources.

Option 5: Contact Square Support Directly

For issues that require personalized attention or account-specific assistance, Square provides direct contact options to our dedicated customer service team. Our experts are equipped to help with transaction and transfer inquiries, offer in-depth knowledge of Square products and services, and provide tailored solutions to your business needs. You can reach Square Support via phone or chat for real-time assistance.

Phone Support

For immediate verbal assistance, you can call Square Support at 1-855-700-6000. Phone lines are open Monday to Friday, from 6 AM to 6 PM PT. Please be aware that call wait times may vary. If you prefer not to wait on hold, a callback option is available, allowing you to maintain your place in the queue without staying on the line.

Customers subscribed to Square Online’s Premium plan, Square for Restaurants Plus, or Square for Retail Plus, as well as those with inquiries about Square Register or Square Terminal, benefit from 24/7 phone support, ensuring premium customer service whenever you need it.

Chat Support

For convenient online assistance, Square’s chat support allows you to communicate with a support advocate in real-time via text. To initiate a chat, simply provide details about your business needs, and Square will connect you with the next available support specialist.

To start a chat from your desktop computer:

1. Visit the Square Support Center and select Sign In.
2. Enter your account email and password to log in.
3. Click the floating help button, usually located in the bottom right corner, to open a chat window.

To start a chat from your Square Point of Sale app:

1. Tap ≡ More > Support > Get help within the app.
2. Tap the chat icon to begin a chat session.

You can easily return to your ongoing chat conversation at any time by tapping the chat icon in the in-app support menu.

Square values your experience and feedback. A few days after you contact Square Support, you may receive an email requesting feedback on your support interaction. We appreciate your insights as they help us to continually improve our customer service.