Staying connected with incarcerated loved ones is crucial for maintaining family bonds and providing support during challenging times. AdvancePay® Inmate Phone Service, powered by ConnectNetwork™, offers a straightforward and reliable solution for families and friends to receive calls from correctional facilities. This prepaid collect calling service ensures you can stay in touch without the complexities of traditional collect calls.
What is AdvancePay® Inmate Phone Service?
AdvancePay is a prepaid service designed to facilitate phone calls from inmates to their contacts outside of correctional facilities. Instead of inmates making collect calls that can be expensive and require acceptance for each call, AdvancePay allows you to create an account and deposit funds. Inmates can then use these funds to call your phone number. This system provides more control over call expenses and ensures consistent communication. You can even manage multiple accounts for different facilities or phone numbers, offering flexibility for families with loved ones in various locations.
Key Features of AdvancePay®
AdvancePay is packed with features designed for convenience and control:
- Dedicated Phone Number Access: Funds in your AdvancePay account can only be used to call the phone number(s) you specify, preventing unauthorized use.
- Expense Control: You are in charge of the funds deposited, allowing you to manage your communication expenses effectively. You also have the option to accept or reject any incoming call.
- Auto-Reload Options: To ensure uninterrupted communication, you can securely store your credit card information and set up automatic account reloading when your balance gets low.
- Low Balance Alerts: Stay informed with helpful notifications via text message, email, or automated phone calls, reminding you to replenish your account balance when needed.
- Mobile Deposit Convenience: Easily add funds to your AdvancePay account on the go using the ConnectNetwork mobile app.
How AdvancePay® Works: A Simple Process
Getting started with AdvancePay and receiving calls from an inmate is a simple process:
- Account Setup: Create an AdvancePay account through the ConnectNetwork website or mobile app. This account acts as your prepaid collect calling service.
- Fund Deposit: Deposit funds into your new AdvancePay account. As soon as the deposit is made, your account becomes active and ready to receive calls.
- Receiving Calls: Once funded, inmates can use the deposited funds to call your phone number. You have the option to accept or reject each call. The cost of each completed call is automatically deducted from your AdvancePay balance.
For situations where an inmate’s release is imminent or if you prefer a one-time payment option, AdvancePay offers a variation to pay for a single call. Refunds are also available if an inmate is released or if you no longer require the AdvancePay service.
Understanding the Costs of Inmate Phone Service
The cost of inmate phone calls through AdvancePay is determined by the specific correctional facility. The deposit amount you choose is flexible and should be based on your anticipated call frequency and duration. Detailed AdvancePay rates and fees are readily available within your ConnectNetwork account, ensuring transparency and no hidden costs.
Convenient Payment Options for AdvancePay®
Refilling your AdvancePay account is easy with multiple payment options available:
- Online Deposit: The quickest and easiest method is to make a secure deposit online through your ConnectNetwork account.
- Phone Deposit: You can also make deposits over the phone by calling (800) 483-8314.
- Other Payment Options: ConnectNetwork provides a variety of payment options to suit your needs.
Ready to Get Started with Inmate Phone Service?
Connecting with your loved one is just a few steps away:
Step 1: Check Facility Availability. First, confirm that AdvancePay service is available at the specific correctional facility where your loved one is located. You can easily check facility availability here.
Step 2: Sign In or Create an Account. Once you’ve confirmed availability, sign in to your existing ConnectNetwork account or create a new account to start depositing funds and receiving calls today.
Staying connected with incarcerated loved ones has never been easier with AdvancePay inmate phone service.
