Sturgill Simpson is hitting the road for 15 shows, and Ticketmaster is the primary platform for purchasing tickets. Navigating ticket sales, especially for popular artists, can sometimes require assistance. This guide will walk you through everything you need to know about securing your Sturgill Simpson tickets through Ticketmaster, and how to access Ticketmaster Customer Service if you encounter any issues along the way. Whether you’re dealing with presale codes, accessible tickets, mobile entry, or the Face Value Exchange, understanding your options and knowing how to get help is key to a smooth ticket buying experience.
Understanding Presales and Getting Presale Code Support
Presales offer fans an early opportunity to buy tickets using a special code. If you’re aiming for presale access for Sturgill Simpson, here’s what you should know and how Ticketmaster customer service can assist:
- Finding Presale Information: Start by visiting the Ticketmaster Event Chart for Sturgill Simpson’s tour dates. Click on the event page link for your desired venue.
- Accessing Presale Details: On the event page, click “Event Info/See Tickets.” Before the presale begins, you’ll see a countdown and a list of available presales. If a presale is active, click “View Onsales Time.”
- Presale Code Entry: Presale codes are entered before you select your tickets. Look for the “Offer Code” box or link on the event page.
Need Help with Presale Codes? If you have a presale code but it’s not working, or you’re unsure where to find a presale code, Ticketmaster customer service is your resource. Their help section offers articles like “How do I get a presale or offer code?” which may provide answers. If you can’t find a solution there, reaching out directly to Ticketmaster’s support channels is recommended.
Navigating General Sale and Ticket Purchase Issues
The general sale for Sturgill Simpson tickets begins on Friday, February 21, 2025, at 12:00 p.m. local venue time. Demand is expected to be high, and you might encounter issues during the purchase process. Ticketmaster customer service can help resolve common problems.
Common General Sale Issues and Support:
- Website Errors: High traffic can sometimes lead to website errors or delays. Ticketmaster’s customer service can provide updates on system status and guide you through troubleshooting steps.
- Payment Problems: If you experience issues with payment processing, ensure your payment information is correct. If the problem persists, Ticketmaster support can investigate payment failures and offer solutions.
- Ticket Limits: Note that there is a ticket limit of 4 per purchase for these events. If you are trying to buy more, the system will prevent it. If you believe there’s an error with your ticket limit, customer service can assist.
For immediate assistance during the general sale, Ticketmaster’s help website and contact options are invaluable.
Accessible Tickets and Customer Service
Ticketmaster is committed to making events accessible to everyone. To find accessible tickets for Sturgill Simpson events:
- Use the Filter: Click the “Filters” button on the event page.
- Show Accessible Tickets: Toggle the “Show accessible tickets” button.
Accessible Ticket Questions? Venue policies on accessible seating vary. Some venues sell accessible tickets only through their box office. If you have specific questions about accessible seating, availability, or need assistance purchasing these tickets, Ticketmaster customer service can direct you to the appropriate venue contact or provide further guidance based on their policies. Refer to “How do I request accessible tickets?” for general information, and contact support for event-specific queries.
Mobile Entry and App Support
Sturgill Simpson tickets are mobile entry only. This means you’ll need the Ticketmaster app or mobile wallet to access your tickets.
Mobile Entry Problems and App Support:
- App Issues: If you have trouble downloading, logging into, or using the Ticketmaster app, customer service can provide technical support.
- Ticket Access: If your tickets are not appearing in your account or you’re having trouble accessing them on your phone, Ticketmaster support can help locate your tickets and resolve access issues.
- Mobile Wallet Issues: For problems adding tickets to your mobile wallet, customer service can offer troubleshooting steps and ensure your tickets are correctly transferred.
For a guide on mobile entry, see “How do I use Mobile Entry tickets?“. For app-specific or account-related problems, contacting Ticketmaster customer service directly will be most effective.
Face Value Exchange and Resale Support
Sturgill Simpson is using Ticketmaster’s Face Value Exchange to ensure tickets are sold to fans at original prices. If you can’t attend a show, you can resell your tickets on Ticketmaster at face value.
Face Value Exchange Support:
- Resale Questions: If you have questions about how to list your tickets for resale on the Face Value Exchange, Ticketmaster customer service can guide you through the process.
- Exchange Issues: If you encounter any problems using the Face Value Exchange platform, such as listing errors or issues with transactions, support can help resolve these technical difficulties.
- Transfer Restrictions: Note that tickets are mobile-only and restricted from transfer (except in Illinois due to state law). If you have questions about these restrictions or need clarification, customer service can provide detailed explanations.
Learn more about the exchange at “How Ticketmaster’s Face Value Exchange Works“. For personalized support related to your tickets and resale, Ticketmaster’s customer service is available to assist.
Venue Information and Further Assistance
For venue-specific information like prohibited items, directions, and policies, click on the venue name in the Ticketmaster Events chart below.
If you need further assistance that isn’t covered in these FAQs or venue details, Ticketmaster customer service is your go-to resource. They can provide support for a wide range of ticket-related issues and ensure you have a positive ticket buying experience for Sturgill Simpson’s shows.
