Navigating customer service can sometimes feel like a maze, but when it comes to your shipments with DHL, getting the right support is straightforward. Whether you are using DHL Express for urgent international deliveries or DHL eCommerce UK (formerly DHL Parcel UK) for domestic shipments, connecting with the correct customer service team ensures your queries are resolved efficiently. This guide provides you with all the essential contact details and resources to reach DHL customer service effectively.
Contacting DHL Express Customer Service
DHL Express is your go-to for international shipping needs, offering a range of services to deliver your parcels swiftly across borders. Here’s how to get in touch with their customer service:
Track Your DHL Express Parcel
Keeping track of your shipment is crucial, and DHL Express makes it easy. Every DHL Express shipment is assigned a 10-digit tracking number.
Track your parcel online
If you need assistance with tracking, you can also log a tracking enquiry for more detailed support.
Rearrange a DHL Express Delivery
Life can be unpredictable, and sometimes you might need to change your delivery schedule. DHL Express offers an online service to rearrange your delivery using DHL On Demand Delivery. You’ll need your 10-digit tracking number to use this service.
Rearrange your delivery online
Direct DHL Express Customer Service Channels
For all other enquiries, DHL Express provides multiple channels to connect with their customer service team:
You can access various customer service options through their online portal, including general inquiries, tracking assistance, invoice queries, complaints, and claims.
Customer Service Tracking Invoice Enquiries Complaints Claim for Loss Claim for Damage
For business account inquiries or to open a new account, DHL provides dedicated resources:
Open an Account Customer Service – Outside of UK
For immediate assistance, DHL Express offers phone support. Please note that call charges may apply.
Business customers: 0844 248 0844*
Private individuals: 0344 248 0012**
For quick answers to common questions, you can check their FAQ section.
Frequently asked questions
*Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge. **Local call rates apply.
Contacting DHL eCommerce UK Customer Service
For shipments within the UK, DHL eCommerce UK provides reliable and efficient services. Here’s how to reach their customer support:
Track Your DHL eCommerce UK Parcel
DHL eCommerce UK uses various tracking number formats, depending on the type of shipment:
- UK shipment: 14 digits (e.g., 41505910017980)
- Driver calling card: 7 digits (e.g., 3710615)
- UK return shipment: 24 digits, starting with ‘JJD’
Rearrange a DHL eCommerce UK Redelivery
If you’ve missed a delivery or received a notification, you can easily rearrange your redelivery online. Simply track your parcel to find available redelivery options.
Direct DHL eCommerce UK Customer Service Channels
DHL eCommerce UK offers several ways to get help and support:
For general inquiries and support, their Help Centre is a great place to start.
You can also contact them via email for less urgent matters.
For direct communication, DHL eCommerce UK provides a phone number to call.
Call us on: +44 (0) 247 693 7770
For frequently asked questions and quick solutions, refer to their FAQ section.
By using this guide, you can easily find the Dhl Customer Service Number or the appropriate channel to address your specific needs, ensuring a smoother and more efficient experience with DHL services.
