Fifth Third Bank has been honored with a place on Forbes’ list of Best for Customer Service in 2025, marking the second consecutive year the bank has received this prestigious recognition for its customer service excellence. This award underscores Fifth Third’s consistent dedication to prioritizing customer experience across all interactions.
Jamie Leonard, Chief Operating Officer at Fifth Third, emphasized the bank’s customer-centric philosophy, stating, “Our customers are at the heart of everything we do. Providing them with the best possible experience is fundamental to our mission. Whether our customers are engaging with us at a branch, through our digital platforms, or via our mobile app, we are committed to not just meeting, but exceeding their expectations.”
The Forbes Best Customer Service 2025 list is compiled in partnership with HundredX, a data analytics firm. Their comprehensive year-long survey involved over 200,000 individuals in the United States, who provided 4.2 million evaluations spanning more than 3,000 brands. Participants in the survey were asked to evaluate brands based on four key dimensions of customer service performance: the quality of people, the speed of service, the range of services offered, and the effectiveness of issue resolution. Fifth Third’s repeated recognition highlights its strength across these critical areas, demonstrating a holistic approach to superior customer service.
Fifth Third Bank, established in 1858, blends a rich history with a forward-thinking approach to innovation. The bank has a long-standing reputation for supporting individuals, families, businesses, and communities through intelligent financial solutions designed to enhance lives. Fifth Third’s commitment to innovation is matched by its dedication to ethical practices. It is one of a select group of U.S. banks to be consistently named among Ethisphere’s World’s Most Ethical Companies®. This ethical foundation supports the bank’s overarching goal: to be not only a top-performing regional bank but also the financial institution that people value and trust most.
Fifth Third Bank, National Association, operates as a federally chartered institution. Fifth Third Bancorp, the parent company of Fifth Third Bank, is publicly traded on the NASDAQ® Global Select Market under the ticker symbol “FITB.” Investors and those interested in press information can find more details at www.53.com. Fifth Third Bank, National Association provides all deposit and credit products and is a Member of the FDIC.
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