Experiencing delays in your QuickBooks Payments can be frustrating, especially when you need to manage your business finances efficiently. It’s understandable to be concerned when customer payments aren’t deposited immediately. Let’s clarify why these delays occur and how Quickbooks Customer Service can assist you.
Understanding QuickBooks Payment Delays
If you’re new to QuickBooks Payments, it’s common for your initial transactions to be held for a short review period, typically up to five business days. This is a standard procedure for new accounts, allowing QuickBooks to ensure the security of all transactions. You’ll receive an email notification if additional information is needed during this initial review. For a deeper understanding of this process, you can refer to this helpful article: Find out when QuickBooks Payments deposits customer payments.
Beyond the initial period, QuickBooks periodically reviews payments to protect against fraud and maintain the security of all users. These routine reviews can also cause temporary holds on your funds.
How to Check Your Payment Status
To check the status of your customer payments, the Merchant Service Center is your go-to resource. Simply sign in to the Merchant Service Center and locate the Method column. If you see “Withheld” as the status, it indicates that the payment is currently on hold for review. QuickBooks will keep you informed with email notifications regarding any updates or issues during this review process. For more detailed information about funds on hold, this guide is a valuable resource: Why are my funds on hold?
QuickBooks Customer Service for Immediate Assistance
If you need immediate assistance or have further questions about your payment delays, reaching out to QuickBooks customer service is the best step. They can provide specific information related to your account and help resolve any issues quickly. You can find their support hours and contact information here: support hours. Knowing their operational hours will ensure you connect with the support team efficiently.
In the meantime, while you’re managing payment statuses, it’s always a good practice to keep your business finances and account statements accurate. QuickBooks Online offers robust reporting features to help you with this: Run reports in QuickBooks Online.
QuickBooks is committed to ensuring a secure and efficient payment processing experience. If you encounter payment delays or have any concerns, remember that QuickBooks customer service is available to provide the expert assistance you need.
