Philo Customer Service and Your Privacy: Understanding Our Policy

This Privacy Policy, effective as of July 8, 2024, is designed to inform you about how Philo, Inc. (“Philo,” “we,” “our,” “us”) handles your data across all our platforms and services. This includes our websites, applications, APIs, widgets, and both our subscription-based video streaming service (the “Philo Subscription Service”) and our on-campus, private network video streaming service (the “Philo Edu Service”)—collectively referred to as the “Services.” At Philo, we are committed to providing excellent Philo Customer Service, and a key part of that commitment is ensuring you understand and trust our data practices. We encourage you to read this Privacy Policy carefully to understand how we collect, store, and utilize your information.

The Philo Subscription Service delivers live and time-shifted television programming via the Internet to various consumer devices like computers, mobiles, tablets, and smart TVs. The Philo Edu Service offers a similar video streaming service tailored for colleges and universities. For Philo Edu Service users, please note that our agreements with your educational institution may further define the scope of our data collection, usage, and sharing practices.

By accessing, using, or interacting with our Services, you consent to the practices detailed in this Privacy Policy. This includes agreeing to receive communications from us and, unless specified otherwise, from third parties as described herein. This Privacy Policy remains effective even after your use of the Services ends or is deactivated. If any part of this Privacy Policy is not agreeable to you, please refrain from using our Services. This policy applies uniformly across all devices and whether you are a guest or a registered user.

We recommend reviewing our Terms of Service for Philo Subscription Service and Terms of Service for Philo Edu Service alongside this Privacy Policy for a complete understanding of the terms governing your Service use.

This Privacy Policy contains hyperlinks to other web pages and websites for your convenience. For a version with clickable links, please visit philo.com/privacy on your device.

Contents

1. Services for a General Audience

Our Services are designed for a general audience and are not directly targeted at children without parental or guardian involvement. Philo does not knowingly collect personal data from individuals under 18 years of age without verifiable parental consent.

We urge parents and guardians to engage in discussions with their children about online safety and responsible disclosure of information on the internet. If we discover that we have inadvertently collected personal data from a child under 18 without proper consent, we will take immediate steps to remove that information. If you become aware of any instance where we might have collected data from a minor without parental consent, please contact our philo customer service team immediately via email at [email protected], through our contact page at philo.com/contact, or by phone at 855-CSPHILO (855-277-4456).

2. Types of Data Collected and Their Use

In providing our Services and ensuring effective philo customer service, we collect various types of data about you. This collection occurs directly through your interactions with our Services, automatically as you navigate our platforms, and occasionally from third-party sources. Some of this data is classified as “personal information” or “personal data,” and some may be considered “sensitive” under applicable laws. Personal data is defined as information that identifies you as an individual, such as your name and email address. We also treat information like IP addresses and cookie identifiers as personal data where mandated by law.

We may also process your personal data by de-identifying or pseudonymizing it, making it non-personal. This might involve aggregation or conversion to a code, often using hashing. We maintain and use this de-identified data without attempting re-identification, except where legally permitted, such as to verify our de-identification processes. De-identified and pseudonymized data are treated as non-personal to the fullest extent permitted by law. Should we combine non-personal data with personal data, the combined information is treated as personal data under this Privacy Policy. We reserve the right to share non-personal data with third parties for any purpose, including advertising, research, and marketing, as legally allowed.

3. Philo Data Collection and Use: A Summary

For a detailed overview of our data practices, please click here to review our comprehensive Chart. This chart provides a breakdown of (1) the categories of personal data we collect, (2) the reasons for this collection, (3) categories of third parties with whom this data may be shared for business purposes, and (4) categories of third parties with whom data might be sold or shared for targeted advertising.

We highly recommend reviewing the detailed Chart. Below is a summary of our key data handling practices, designed to enhance your understanding of our commitment to both service excellence and data privacy, core components of philo customer service.

4. Detailed Data Practices

This section provides further details on the data practices summarized in the Chart linked in Section 3, offering clarity and in-depth explanations to enhance your understanding of these practices, which are integral to our philo customer service operations.

a. Automated Data Collection

Device ID/Information. When you interact with our Services, we, along with our service providers, business partners, and other third parties, may automatically collect and store certain data (“Device ID/Information”). This data may be accessed from your devices like computers, tablets, mobile phones, or digital media players. Device ID/Information may include:

• Your IP address, mobile device identifier, and other unique identifiers.
• Device specifics like model, operating system version, date and time settings, and mobile network information.
• MAC address, browser type and version, operating system type and version, platform type, carrier identity, radio type (e.g., 4G), domain names, device identifiers, push notification tokens, and advertising identifiers for the Philo Subscription Service.
• Approximate location of your device, potentially inferred from data like your IP address.
• Usage patterns and interactions with the Services, including search terms, pages visited, content viewed, preferences, ad interactions, application installations, and referring/exit pages and URLs.

Approximate Location Data. Your approximate location may be collected or inferred from data such as your IP address. Additionally, some mobile providers may share device location data with us or our third-party service providers.

This Device ID/Information is collected using technologies like:

Cookies, Local Storage, and Local Shared Objects. Cookies are small data pieces downloaded to your device when you visit a website and stored by your browser. They are sent back to the originating service on subsequent visits, helping the website recognize your device. Cookies enhance your experience by facilitating access to different parts of our Services, showing us popular pages, and remembering your session ID and preferences as a subscriber. We may use cookies to personalize ads and track user behavior. Session cookies are temporary and may be deleted upon browser exit, while persistent cookies help us recognize you on return visits. Most browsers allow you to manage cookie settings. More information about cookies is available at www.allaboutcookies.org.

Local shared objects (LSOs) and local storage, like HTML5 Local Storage, may be used to improve user experience by storing more complex data than cookies. Third-party partners may also use HTML5 for data collection and storage related to service features and advertising.

Web Beacons and Pixel Tags. Web beacons and pixel tags (also known as web bugs and clear GIFs) are used to track if a page or ad has been viewed or an email opened. These tools, such as transparent images on our Services or in emails, help us optimize and tailor our Services and advertising, track conversions, and understand email engagement. Web beacons can provide third parties with information like IP address, page URL, viewing time, browser type, and cookie data.

Embedded Scripts. Embedded scripts are programming code designed to collect information about your interactions with the Services, such as clicked links. This code is temporarily used by our server or third-party providers during your session and deactivated upon disconnection.

Software Development Kits (SDKs). SDKs are software packages with tools to build applications and implement features, including data collection features.

Mobile Device Data Collection. We use embedded scripts and SDK tools to collect data from mobile devices, including hardware model, operating system details, device identifiers (like IDFA on Apple and Advertising ID on Android), mobile network information, and website usage behavior. Additional technologies may be used for security, fraud detection, and maintenance.

Session Recording Language. Philo uses session replay technology to record your interactions with the Services, such as pages visited, time spent, and links clicked. This information is used for internal purposes, such as website analytics, service and product improvement, and functionality issue resolution.

We also employ various technologies to collect similar device and interaction data for security, fraud prevention, and maintenance, all contributing to a more reliable philo customer service experience.

b. Third-Party Data

Enhancement Data. We may receive data about you from third parties, such as data aggregators and business partners. This data may be combined with the information we collect to enhance our understanding of your preferences, tailor content, provide relevant advertising, and offer products or services of interest. Data collected by third parties is governed by their privacy practices.

c. Data Provided Directly by You

We collect data that you directly provide when using our Services, including:

Viewed Content and VPPA Compliance. To provide features like “continue watching” across devices, we track the content you watch, including titles, episode names, viewing times, and stopping points. This viewing history is linked to your account and all devices you use. We also record content to enable features like pause, rewind, and fast-forward. General viewing categories may be used to provide relevant advertising. Information about viewed ads may also be collected.

By sharing your viewing history on third-party platforms or engaging with content (liking, sharing), you acknowledge that the Video Privacy Protection Act of 1998 (VPPA) may not apply. However, to the extent it does, you provide informed consent for the disclosure of this information.

Live Chat. Interactions within our live chat feature, designed for philo customer service, may be recorded and retained to assist you, provide account support, improve our services, and for marketing purposes. By using chat assistance, you consent to this recording. Screen or video sharing during chat sessions may allow us to view data, applications, or content on your device screen or camera.

Sweepstakes, Contests, & Promotions. Participation in Promotions may require registration and agreement to specific rules, which may include allowing sponsors to use your personal information for advertising or marketing. Personal data may be disclosed to third parties or the public in connection with Promotion administration, including winner selection and prize fulfillment, as permitted by law and the Promotion’s terms.

d. Disclosure of Data to Third Parties

Philo may share non-personal data, including Device ID/Interaction Information and hashed or de-identified data, with third parties at our discretion for purposes like targeted advertising. We may also share your data as legally permitted, as disclosed at collection, as described in this Privacy Policy, with your consent, and in the following circumstances:

Service Companies. We engage Service Companies to perform services on our behalf, including business operations, service provision, marketing, analytics, data processing, security, fraud prevention, legal services, auditing, account management, customer and technical support, advertising, and payment processing. These companies may use your data for purposes consistent with this Privacy Policy. For example, they may assist with email communications, customer service, payment processing, advertising programs, data storage, and product development. Depending on their services, we may share information with these companies or allow them to collect data directly. Service Companies use personal data in accordance with our agreements, which may include using data to provide services, improve their services, combat fraud, and enhance ad targeting. We may also share data related to fraudulent activities with fraud prevention service providers to protect us and their other clients.

Affiliated Media Content Providers. If you use our Services to access applications from affiliated media content providers (e.g., “TV Everywhere” apps), we may share your information to verify your eligibility to use these applications and provide other relevant information as per this Privacy Policy. Your use of these applications is optional and subject to their separate terms of use and privacy policies.

Nielsen Measurement. Some of our Services include Nielsen measurement software for market research, like Nielsen’s TV ratings. Nielsen uses your service usage and content viewing information to calculate measurement statistics. You can find more information and choices regarding Nielsen measurement:

• On iOS and Android devices: In the Philo app settings, look for “About Nielsen Measurement.”
• On the Philo website: Visit About Nielsen TV Rating Measurement or find the link in your Account settings under “Nielsen TV Rating Measurement.”

Schools for Philo Edu Service Support. For Philo Edu Service users contacting us about authorization issues, we may share your on-campus address and student ID email with your school to verify your housing status and restore account access, ensuring effective philo customer service in educational settings.

Social Media and Third-Party Platforms. Connecting to our Services through social media or third-party platforms allows us to transmit your user information to these providers, enhancing service integration and philo customer service accessibility across platforms.

Business Transactions and Transfers. In the event of a business transaction such as a sale, merger, or reorganization, personal and non-personal data may be disclosed or transferred as part of the transaction and due diligence. Material changes in data processing due to such transactions will be posted on our website or Services, and email notifications may be sent to account holders. By using our Services, you consent to such data transfers.

Digital Fingerprinting and Cross-Device Linking. We and third parties may use digital fingerprinting and cross-device linking technologies to collect device information and create a digital identifier. This data is combined with service usage information and may be linked to your account details. The collected data helps create a device history, reduce fraud, recognize your devices, and personalize advertising and analytics on our Services and other platforms. For opt-out choices regarding third-party advertising and analytics, please see Section 5.

5. Third-Party Advertising and Analytics/Privacy Controls

We collaborate with Ad Partners to deliver ads on our Services and across the internet, provide advertising-related services, and assist in marketing our Services. These Ad Partners may use their own tracking technologies (like cookies and web beacons) and collect Device ID/Interaction Information and other data, some of which may be personal data. You may submit data through interactive ads on our Services or third-party platforms, which we may share with Ad Partners. These partners may identify your non-precise location and use advertising identifiers to deliver personalized advertising. Ad Partners may also use cookies and similar technologies to collect data about your activities on our Services and other websites, including your viewed content, ads interacted with, online behavior, email address, and phone number.

Ad Partners use this information for various purposes, including: advertising on Philo Services and elsewhere, measuring ad performance, improving ad effectiveness, tracking conversions, audience segmentation, frequency capping, campaign insights, device linking, reporting, fraud detection, security, research and development, delivering targeted ads, and legal compliance. They may also use your non-precise location to provide geographically relevant ads and offers.

We may provide log files to Ad Partners, covering user activity on our Services, including ad interactions, device information, and cookie data. We also provide reports, including aggregated or de-identified data, on campaign effectiveness.

Tools.

You have several tools available to manage your privacy and opt-out of third-party advertising and analytics:

Do Not Track. While “Do Not Track” signals are still being developed, we adhere to the standards in this Privacy Policy and will monitor and comply with Do Not Track requests as they align with applicable laws. For more information, visit www.allaboutdnt.org.

Opting out through these mechanisms does not prevent all advertising, but it limits personalized ads. Opt-out choices are browser and device-specific, requiring you to opt out separately on each browser and device.

6. Your Consumer Choices

Depending on your location, you may have additional rights. Please refer to Section 13 – U.S. State-Specific Rights for more information. For philo customer service related to privacy, the following options are available:

A. Promotional Communications
B. Text Messages
C. Push Notifications
D. Changes in Personal Data
E. For the Philo Subscription Service – Cancelling Your Subscription, Deleting Your Account, and Removing Your Credit/Debit Card Information

Details:

1. Promotional Communications. You can opt out of marketing emails at any time by using the unsubscribe link in the email, contacting us at philo.com/contact, emailing [email protected], or calling 855-CSPHILO (855-277-4456). Opting out will remove you from our marketing email list but does not affect transactional communications related to your account or services. Opt-out requests do not retroactively apply to data already shared with third parties with your consent.
2. Text Messages. To stop text messages from Philo, text “STOP” to “PHILO” (74456) or any number Philo has texted you from. To restart, text “START” to “PHILO.” Message and data rates may apply. For complete text-message program terms, see about.philo.com/terms/#sms-terms.
3. Push Notifications. You can disable push notifications at any time through your device settings.
4. Changes in Personal Data. To update, correct, or access your personal data, please contact philo customer service via:
   • Email: [email protected]
   • Contact page: philo.com/contact
   • Phone: 855-CSPHILO (855-277-4456)
   • Account login (if applicable).
     We may require identity verification before providing access to your data. Note that changes will not affect data already disclosed to third parties, and backup copies may persist for some time.
5. Philo Subscription Service – Account Management.
   • Cancelling Subscription: Cancel via philo.com/account. We retain some information post-cancellation, including name, email, and phone number. Payment information is retained by our processor for subscription restart unless you remove it from your Account page.
   • Deleting Account: To delete your account, contact philo customer service via email, contact page, or phone. Account deletion prevents use of the Philo Subscription Service. We may retain data as legally required, and backup copies may persist. We cannot delete data provided to third parties with your consent.

7. Third-Party Content, Sites & Devices

Our Services may include content from third parties or links to external websites not controlled by Philo. You may also encounter framed pages from other websites within our Services. These links are provided for convenience, and you use them at your own risk. We are not responsible for the privacy practices or content of these third-party sites, which are governed by their own privacy policies. If you share your information with third parties through our Services, their policies apply, which may differ from ours. Third-party operators and content providers may use their own cookies and tracking technologies to collect data about you. We recommend reviewing their privacy policies directly.

8. Security

We implement physical, electronic, and managerial procedures to protect your data. While we take reasonable steps to secure your personal data, no data transmission or storage is entirely secure. We cannot guarantee absolute security against interception, misuse, or alteration of electronic information. Use of our Services and information transmission is at your own risk. Sharing your account may allow others to view your account information, viewing history, and contact details, and potentially change your login credentials.

9. Notice to Non-United States Users and Consent to Transfer

Philo is a U.S.-based corporation offering Services only to U.S. residents. Our Services are not available outside the United States. If you are located outside the U.S. and visit our website, your personal data will be transferred to and maintained in the United States, where data protection laws may differ from your country of residence. By using our Services and providing your information, you consent to the collection, transfer, storage, and processing of your data in the U.S. and other countries. If you do not consent, please do not use our Services.

10. Third-Party Operating Systems, Platforms, Communication Services, Devices, and Software Elements

Our Services utilize third-party systems, platforms, services, and software, including mobile operating systems, wireless services, devices, and software elements provided by distributors, device makers, and platform operators. We do not control these third parties, who may collect, use, process, transmit, and disclose your information. They may gather data from our Services in ways that override your settings and preferences. We recommend reviewing their privacy policies and terms of service.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be posted on our website or Services. Account holders who have provided email addresses may receive email notifications of significant changes. Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy. Please review this policy regularly, noting the effective date for updates.

12. Contact Information

For questions about this Privacy Policy or philo customer service related to privacy, please contact us:

Email: [email protected]

Contact Page: philo.com/contact

Postal Address:

Philo, Inc.
225 Green Street
San Francisco, CA 94111

Phone: 855-CSPHILO (855-277-4456)

13. U.S. State-Specific Rights

Residents of certain U.S. states may have additional rights regarding their personal data. See Section 14 – California Privacy Notice for California residents and additional information below for residents of Colorado, Montana, Oregon, Texas, or Nevada. We may need to verify your identity before accommodating requests.

14. Notice to California Residents

If you are a California resident, the following rights apply, and this Section 14 takes precedence over conflicting terms in this Privacy Policy.

14.1 California Privacy Notice

Effective Date: July 1, 2024.

This California Privacy Notice supplements Philo’s Privacy Policy and applies solely to California residents, as required by the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”). It outlines additional rights for California Consumers regarding their personal information. For information about data related to Philo job applicants, employees, owners, directors, officers, and contractors, please see: Philo’s California Privacy Notice – Employees, Applicants, Owners, Directors, Officers and Contractors.

14.1.2 Data Rights

California Consumers have the following rights:

(1) Right to Know: Request disclosure of personal information collection, use, disclosure, and sale/sharing, including specific pieces of personal information.
(2) Right to Delete: Request deletion of personal information collected.
(3) Right to Correct: Request correction of inaccurate personal information.
(4) Right to Opt-Out of Sharing: Opt out of sharing personal information for cross-context behavioral advertising.
(5) Right to Opt-Out of Sale: Opt out of the sale of personal information.

14.1.2.1 Right to Know

You can request disclosure of:

• Categories of personal information collected.
• Sources of personal information.
• Business or commercial purposes for collection, “selling,” or “sharing.”
• Specific pieces of personal information collected.
• Categories of personal information “sold,” “shared,” or disclosed for business purposes and categories of third parties involved.

Providing specific pieces of information may require a signed declaration under penalty of perjury confirming your identity as the consumer in question.

14.1.2.2 Right to Delete

You can request deletion of your personal information, and we will direct our Service Providers to do the same. Verification may require confirmation of your deletion request.

14.1.2.3 Right to Correct Inaccurate Information

You have the right to request correction of any inaccurate personal information we hold about you.

14.1.2.4 Right to Limit Use of Sensitive Personal Information

Currently, Philo does not offer the Right to Limit Use of Sensitive Personal Information because our use of sensitive data falls under statutory exceptions and is not used to infer characteristics about consumers as defined under CPRA regulations.

14.1.2.5 Right to Opt Out of “Sales” or “Sharing”

You can opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising, which includes certain online advertising and analytics practices. This opt-out applies to future “sales” or “sharing” after we process your request.

To opt out of sharing via cookies for advertising and analytics, visit https://www.philo.com/do_not_sell and our Help Center page on Opting-Out of Sales, Sharing, and Targeted Advertising. Philo account holders can manage sale/sharing preferences in Account Settings by toggling “Do Not Sell/Share My Personal Information for Cross-Context Behavioral Advertising/Opt-Out of Targeted Advertising”.

For more privacy management options via third parties, see the “Third-Party Advertising & Analytics/Privacy Controls” section. The Digital Advertising Alliance (DAA) also offers tools for CCPA opt-out requests (https://privacyrights.info).

14.1.3 Exercising Your Rights Under the CCPA

Verifying Your Requests

All requests must be verifiable, detailed, and understandable. Creating an account is not required for making requests.

For Right to Know, Delete, or Correct requests, we may ask for additional information like mailing address, phone number, and email to verify your identity. We will take reasonable steps to verify your identity based on provided information. If we cannot verify your identity, we will be unable to process your request.

Agents

Authorized agents can make CCPA requests on your behalf. Agents must submit requests via the methods listed below and provide a signed declaration from the consumer authorizing the request or a power of attorney. Both the agent’s and consumer’s identities will need verification. Insufficient proof of authorization may result in denial of the request.

Submitting Requests

To exercise your CCPA rights, including opting out of “sales” or “sharing,” contact philo customer service via:

Email: [email protected]

Contact Page: philo.com/contact

Phone: 855-CSPHILO (855-277-4456) during operating hours.

We aim to respond to Right to Know or Delete requests within 45 days. If more time is needed, we will inform you in writing. Opt-out requests will be processed within the legally required timeframe. Personal information provided for CCPA requests will only be used to process and comply with your request.

14.1.4 “DO NOT TRACK” AND “GLOBAL PRIVACY CONTROL” SIGNALS

We monitor and follow Do Not Track signals and Global Privacy Control (GPC) signals when they meet legal requirements. For more on Do Not Track, visit www.allaboutdnt.org. For GPC, visit https://globalprivacycontrol.org/#about.

14.1.5 Data Retention

We retain personal information as long as reasonably necessary for the purposes outlined in this Privacy Notice, including service usage, rights exercise, contractual obligations, terms enforcement, legal compliance, and account restart options. Philo Subscription Service account deletion retention practices are in Section 6(F) of the Privacy Policy. Generally, we retain personal information while you have an account, use our Sites, or continue to visit us. Information from closed accounts is retained as necessary for purposes in this policy, unless legally required otherwise.

14.1.6 California consumers have the right to non-discriminatory treatment for exercising CCPA rights.

14.1.7 Financial Incentive Programs: We may offer programs considered financial incentives under California regulation. Participation is voluntary and requires agreement to program terms. We collect personal information for program administration, benefit provision, service improvement, and payment processing. The value of these programs is related to the value of personal information collected, minus program costs.

14.1.8 We do not knowingly “Sell” or “Share” personal information of minors under 16.

14.1.9 Personal Information We Collect

The personal information we collect varies based on your service interactions. We may not collect all categories listed below. We may collect additional types of information after providing notice and obtaining consent as required by CCPA and CPRA.

Category of Personal Information Collected	Categories of Sources from which the Information was Collected	Business or Commercial Purpose(s) for which Information is Collected	Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose	Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
Identifiers (e.g., name, address, online ID, IP address, email, account name, school ID for Philo Edu)	Consumer, Cookies, Social Media, Third-Party Partners, Schools (for Edu Service)	Service Provision, Business Contact Management, Communication, Identity Verification, Service Customization, Usage Analysis, Payment Processing, Security, Policy Enforcement, Legal Compliance, Service Improvement, Other Disclosed Purposes	Service Companies, Analytics Partners, Business Partners, Legal/Rights Protection Entities, Business Transaction Entities, Affiliated Media Providers, Consent-Based Third Parties, Social Media Platforms, Ad Partners, Audience Measurement Providers, Joint Promotion/Sweepstakes Partners, Schools (for Edu Service)	Third-party advertising, analytics, and marketing partners.
Personal Information Categories (Cal. Civ. Code § 1798.140(v)) (e.g., name, address, phone number)	Consumer, Cookies, Social Media, Third-Party Partners, Schools (for Edu Service)	Service Provision, Business Contact Management, Communication, Identity Verification, Service Customization, Usage Analysis, Payment Processing, Security, Policy Enforcement, Legal Compliance, Service Improvement, Other Disclosed Purposes	Service Companies, Analytics Partners, Business Partners, Legal/Rights Protection Entities, Business Transaction Entities, Affiliated Media Providers, Consent-Based Third Parties, Social Media Platforms, Ad Partners, Audience Measurement Providers, Joint Promotion/Sweepstakes Partners, Schools (for Edu Service)	Third-party advertising, analytics, and marketing partners.
Protected Classification Characteristics (e.g., age, marital status, gender)	Consumer, Social Media, Third-Party Partners	Service Provision, Business Contact Management, Communication, Identity Verification, Service Customization, Usage Analysis, Security, Policy Enforcement, Legal Compliance, Service Improvement, Other Disclosed Purposes	Service Companies, Analytics Partners, Business Partners, Legal/Rights Protection Entities, Business Transaction Entities, Affiliated Media Providers, Consent-Based Third Parties, Social Media Platforms, Ad Partners, Audience Measurement Providers, Joint Promotion/Sweepstakes Partners	Third-party advertising, analytics, and marketing partners.
Commercial Information (e.g., Services obtained, usage history)	Consumer, Cookies, Social Media, Third-Party Partners	Service Provision, Business Contact Management, Communication, Identity Verification, Service Customization, Usage Analysis, Payment Processing, Security, Policy Enforcement, Legal Compliance, Service Improvement, Other Disclosed Purposes	Service Companies, Analytics Partners, Business Partners, Legal/Rights Protection Entities, Business Transaction Entities, Affiliated Media Providers, Consent-Based Third Parties, Social Media Platforms, Ad Partners, Audience Measurement Providers, Joint Promotion/Sweepstakes Partners, Schools (for Edu Service)	Third-party advertising, analytics, and marketing partners.
Internet/Electronic Network Activity Information (e.g., hardware/software info, visited areas, login info, service interactions)	Cookies and tracking technologies	Service Provision, Business Contact Management, Communication, Identity Verification, Service Customization, Usage Analysis, Security, Policy Enforcement, Legal Compliance, Service Improvement, Other Disclosed Purposes	Service Companies, Analytics Partners, Business Partners, Legal/Rights Protection Entities, Business Transaction Entities, Affiliated Media Providers, Consent-Based Third Parties, Social Media Platforms, Ad Partners, Audience Measurement Providers, Joint Promotion/Sweepstakes Partners, Schools (for Edu Service)	Third-party advertising, analytics, and marketing partners.
Audio/Electronic Information (e.g., support call recordings, device information)	Consumer, Social Media, Third-Party Partners	Service Provision, Communication, Usage Analysis, Security, Policy Enforcement, Legal Compliance, Service Improvement, Other Disclosed Purposes	Service Companies, Analytics Partners, Business Partners, Legal/Rights Protection Entities, Business Transaction Entities, Affiliated Media Providers, Consent-Based Third Parties	N/A
Inferences (Preferences, behavior, etc., for service improvement, content/ad customization)	Philo or Third-Party Data Resellers/Partners	Service Provision, Service Customization, Usage Analysis, Security, Policy Enforcement, Legal Compliance, Service Improvement, Other Disclosed Purposes	Service Companies, Analytics Partners, Business Partners, Legal/Rights Protection Entities, Business Transaction Entities, Affiliated Media Providers, Consent-Based Third Parties, Social Media Platforms, Ad Partners, Audience Measurement Providers, Joint Promotion/Sweepstakes Partners	Third-party advertising, analytics, and marketing partners.

14.2 “Shine the Light” Law. California residents can request information about exercising third-party disclosure choices (opt-out/opt-in) for marketing purposes as detailed in this Privacy Policy. To request this information or exercise other California rights, please contact philo customer service via email, contact page, phone, or postal mail as listed in Section 12, labeled “Your California Privacy Rights.” Include your contact details and preferred response method. We are not responsible for improperly labeled or incomplete notices.