Sunrun is committed to ensuring the privacy of your energy usage information. This notice explains how Sunrun accesses, collects, stores, uses, and discloses your energy usage data obtained through PG&E’s Advanced Metering Infrastructure. We understand that your privacy is important, and we handle your data with the utmost care, adhering to strict standards to protect your information.
How Sunrun Handles Your Energy Usage Data
When Sunrun utilizes PG&E’s Advanced Metering Infrastructure, we may obtain your electricity usage data. It’s important to know that Sunrun maintains the confidentiality of this data when it is linked to your personal information, such as your name, family, household, or residence details. We only use this data in ways that are reasonably necessary for conducting our business and providing you with the best possible service. These necessary business purposes include situations where data disclosure is required to:
- Comply with legal obligations, regulations, or court orders.
- Enable Sunrun to deliver and improve our services to you.
- Manage account-related matters, such as collecting unpaid bills or providing credit reporting information.
- Address and resolve any customer disputes or inquiries you may have.
- Inform you about valuable programs related to demand response, energy efficiency, energy management, and conservation.
- Respond to situations where there is an imminent threat to life or property.
Rest assured, Sunrun will never disclose your customer information to third parties for telemarketing, email solicitations, or direct mail marketing. We may, at our discretion, share aggregated data that cannot be traced back to individual customers for broader analysis and service improvements.
Your Data Security and Sharing Practices at Sunrun
Sunrun collects customer data, including names, addresses, and energy usage information, through PG&E’s metering systems. To provide you with seamless services and operate our programs effectively, Sunrun may share this data with trusted contractors and vendors. These partners are contractually obligated to use your data solely for program operational purposes and are held to the same stringent data protection standards as Sunrun.
We retain customer-specific energy usage and billing information only for as long as reasonably necessary, typically for a period not exceeding five years. Longer retention periods may be necessary to comply with legal or regulatory requirements.
Your Rights and How to Contact Sunrun Customer Service
This policy is effective from September 1, 2017, and is reviewed and updated annually. We notify our customers of this policy annually via email, directing you to the most current version available on the Sunrun website at www.sunrun.com. Any updates to this policy between notification periods will be promptly communicated through our website. For access to previous versions of this policy, you can request them by emailing [email protected].
If you have any questions, concerns, or wish to understand more about the collection, storage, use, or disclosure of your customer information, please do not hesitate to contact our dedicated Customer Care team. You can also reach out if you wish to view, inquire about, dispute any information held by Sunrun, or request limitations on the collection, use, or disclosure of your data.
Contact Sunrun Customer Service:
- Phone: 855-478-6786
- Email: [email protected]
This notice aligns with Pacific Gas and Electric Company’s Electric Rule No. 27. For comprehensive details regarding how Sunrun handles all other customer data, please refer to our full privacy policy available at https://www.sunrun.com/privacy-policy. Your privacy is our priority, and Sunrun Customer Service is here to assist you with any inquiries you may have.
