| Shipping Method | Cost |
|---|---|
| Same Day Delivery | Starting at $7.49 |
| Next Day Delivery | $6.99 on Shipped Orders under $35FREE on Shipped Orders over $35 |
| Standard Delivery(FedEx Ground or USPS) | $6.99 on Shipped Orders under $35FREE on Shipped Orders over $35 |
| Expedited Delivery | Varies based on package weight and destination |
| Vendor-Direct Shipment | $4.99 |
| Freight Delivery | $100 |
*Shipping cost may be subject to tax
Understanding shipping options is a key part of excellent Autozone Customer Service. To help you navigate your choices, we’ve compiled answers to frequently asked questions about shipping, ensuring a smooth and satisfactory shopping experience at AutoZone.
How will my purchase be shipped, and what are my options?
AutoZone primarily utilizes FedEx Home Delivery for shipping. When you choose AutoZone, you gain access to a range of FedEx shipping services tailored to meet your needs. Standard Delivery ensures your order arrives within 3 to 5 business days after processing – a reliable option for most purchases. Please note that Standard Delivery is not available for Alaska and Hawaii. For faster delivery, Rush Delivery guarantees arrival in two business days, while Express Delivery ensures next-business-day arrival. For very large or heavy items, Freight Delivery is available, though delivery times are longer and vary by destination and carrier. Keep in mind that free shipping promotions typically exclude freight and international shipments. If you have specific delivery time requirements or questions, AutoZone customer service representatives are available to guide you through the best shipping method for your situation.
Customers are responsible for all shipping charges, duties, fees, and taxes, especially for freight and international orders. The beauty of AutoZone’s system is its flexibility; depending on item specifics like size, weight, and availability, your order might be split into multiple shipments or originate from different locations. Rest assured, the shipping method you select at checkout applies to all items in your order. Delivery times are based on your chosen shipping option, ensuring transparency and control over your delivery expectations. For special order items, charges may be applied upon order submission. For personalized assistance with understanding these options and costs, Autozone customer service is ready to help.
Shipping costs are calculated per order, not per box. For shipments to Alaska and Hawaii, a $10.00 FedEx delivery fee is included in your total. Shipping charges are determined by the total weight of your order, but it’s important to remember your order could arrive in multiple packages. Regardless of the number of boxes, you will only be charged a single delivery fee, reflecting AutoZone’s commitment to fair and transparent pricing. Should you need clarification on shipping costs or have concerns, reaching out to Autozone customer service will provide immediate support.
Currently, AutoZone.com ships to addresses within the United States, including APO/FPO/DPO addresses, and U.S. Territories. Orders are typically processed and shipped within two business days (3-5 business days for special order items). The available shipping options for your address depend on the weight of individual items and the total order weight. If you are unsure about shipping availability to your location or have specific needs, Autozone customer service can provide detailed information and assistance.
Can I ship my order to a different address than my billing address?
Yes, AutoZone understands that you may need your order shipped to an address different from your registered billing address. During checkout, you will have the option to easily enter a separate shipping address. This flexibility is part of Autozone customer service commitment to making your purchase as convenient as possible.
Is it possible to ship parts to a P.O. Box?
Yes, AutoZone accommodates shipments to P.O. Boxes, but these are exclusively handled through the United States Postal Service (USPS). It’s important to note that FedEx does not deliver to P.O. Boxes. For P.O. Box deliveries, ensure you select a shipping method compatible with USPS at checkout or consult with Autozone customer service for guidance.
Does AutoZone ship to APO/FPO/DPO addresses for military personnel?
Yes, AutoZone proudly ships to APO, FPO, and DPO addresses via USPS, supporting our military personnel stationed around the world. This service reflects Autozone customer service dedication to serving all customers, including those in the armed forces.
Can I track a package shipped to an APO address?
Tracking packages shipped to APO addresses has limitations. USPS does not provide tracking information for regular mail shipments to APO addresses. While Autozone customer service aims to provide as much visibility as possible, tracking beyond the initial shipment phase is generally unavailable for APO deliveries due to USPS constraints.
What is the delivery timeframe for packages shipped to an APO address?
Expect a one to two business-day delay in addition to standard USPS shipping times for APO/FPO/DPO addresses. Delivery times can vary significantly depending on the destination APO/FPO/DPO location. For specific questions regarding delivery times to military addresses, Autozone customer service can offer general estimates, although precise delivery dates can be challenging to predict due to military postal system variables.
Am I responsible for shipping costs when returning parts to AutoZone.com?
You do not pay for return shipping if the return is due to an AutoZone error. For instance, if you received an incorrect or damaged part, AutoZone will cover the return shipping costs. To arrange a free return in these cases, simply contact the Autozone Customer Care Center. They will facilitate the return shipping process for you. For complete details, please review our Online Return Policy. This policy is a testament to Autozone customer service commitment to customer satisfaction and error resolution.
