In today’s fast-paced world, managing your finances efficiently is more important than ever. With Service Credit Union’s comprehensive digital banking options, you gain the freedom to monitor your accounts and conduct transactions securely from anywhere, at any time. Our user-friendly mobile app, available for both iOS and Android devices, empowers you to deposit checks, transfer funds, manage bills, and locate Service Cu branches and ATMs effortlessly from your smartphone or tablet. Furthermore, digital banking provides you with quicker access to essential documents, including your tax statements, streamlining your financial administration. To help you get started, we offer helpful instructional videos that guide you through the initial setup and features of Service CU digital banking.
Getting Started with Service CU Online Banking
To take advantage of our mobile app and online banking platform, your first step is to register for online banking. This simple registration process unlocks access to your accounts not only through the app but also via your desktop or mobile browser. To register, you will need your member number, which is included in your Welcome packet when you joined Service CU. If you can’t locate your member number, please contact our dedicated member services team at 800.936.7730 (within the U.S.) or 00800.4728.2000 (for international inquiries).
Enroll in Service CU eCommunications for Paperless Convenience
Reduce paper clutter and stay informed with real-time updates from Service CU by enrolling in eCommunications. Simply log in to your online banking account and navigate to the “Statements and Documents” section. There, you can easily accept the eCommunications agreement to activate paperless statements and document delivery.
Once enrolled, you will receive electronic statements (eStatements) and other important documents as soon as they are available, ensuring you are always up-to-date with your Service CU account information.
Download the Free Service CU Mobile Banking App
Managing your finances has never been more convenient than with the Service CU mobile app. This powerful tool allows you to effortlessly check balances, transfer funds between accounts, pay bills, deposit checks remotely using your device’s camera, add new bill payees, and locate nearby ATM and branch locations. Beyond everyday banking tasks, the app also provides access to apply for various loans, including vehicle loans, personal loans, and credit cards, all within a secure environment. The Service CU mobile app is designed to be safe, convenient, fast, and completely free for our members.
Stay Informed with Service CU SMS Text Alerts
Never miss critical updates about your Service CU account by signing up for SMS Text Alerts. Receive real-time notifications regarding account activity, potential fraud alerts, and other important information directly to your mobile device.
For members in the United States: To enroll, simply text the word SERVICE to 603603. Tap here to send the text now.
For our international members: To sign up, text SERVICE to +49 176 888 69325. Tap here to send the international text.
Key Benefits of Service CU Digital Banking
Service CU is committed to providing you with digital tools that simplify your financial life. Explore these featured digital banking benefits:
Skip unnecessary trips to the ATM or branch and deposit checks securely and quickly using your smartphone or tablet with Service CU’s remote check deposit feature.
Effectively manage and track all your payments in one place. Save valuable time and money by paying your bills online directly from your Service CU checking account.
Subscription Manager
Take control of your recurring expenses. Conveniently view, manage, and cancel your subscriptions directly within the Service CU mobile app.
International Bill Pay
For members with international financial obligations, Service CU’s International Bill Pay allows you to pay foreign bills in local currencies across the globe.
Manage your Service Credit Union loan payments on the go using online banking or the mobile app. Simplify your life by setting up convenient recurring payments.
Pay with Zelle®
Send and receive money quickly and securely with Zelle® directly through the Service CU mobile app. Enroll easily by navigating to “More” and then “Send money with Zelle®” in your app menu.
Digital Wallet and Smartwatch Payments
Enjoy a more convenient way to pay by adding your Service CU credit or debit card to your preferred digital wallet. You can even add your card information before your physical card arrives in the mail, enabling immediate use.
Gain better insights into your spending habits and accelerate your financial goal achievement by tracking your expenses and setting budgets with Service CU’s Money Management tool.
My Cards
Protect your accounts from fraud and manage your spending effectively by setting spending limits and monitoring transactions directly from your mobile app using the My Cards feature.
Digital Issuance
No need to wait for your physical card to arrive. Service CU provides Digital Issuance, texting you a secure link to instantly add your new or replacement debit card to your Apple Pay or Google Pay digital wallet. Start making purchases anywhere digital wallets are accepted immediately.
Frequently Asked Questions About Service CU Digital Banking
What is my Service CU PIN for Voice Banking?
To use Star, our voice banking system, and bypass phone wait times for member service representatives, you will need a PIN. If you previously used Call 24 PIN, that same number serves as your voice banking PIN. If you need to set up a PIN, our member service team can securely provide one over the phone for future use. Please call us at 800.936.7730 (within the U.S.) or 00800.4728.2000 (outside the U.S.). Once your PIN is set, you can use Star to inquire about your account balance, recent transactions, and more.
How do I check my account balance with Service CU?
The quickest and easiest way to check your balance is to log in to Service CU online banking or the mobile app. Both platforms provide a consolidated view of all your Service CU accounts in one convenient location.
How do I report fraudulent activity on my Service CU account?
If you suspect fraudulent activity on your Service CU account, please report it immediately. You can fill out the fraud reporting form on our Security Center page, or contact our member services team directly by phone.
How do I notify Service CU of my travel plans?
To ensure uninterrupted access to your Service CU accounts while traveling, please set a travel alert using the My Cards feature within your online banking account or mobile app. This simple step helps prevent potential transaction disruptions.
Can I reorder checks online through Service CU?
Yes, reordering checks is easy and convenient through Service CU online banking. Log in to your online banking account from a desktop or mobile browser, and under “More Services,” you will find the “Reorder Checks” option. Please note that this service is not currently available directly within the mobile app.
How do I set up Service CU Voice Banking with Alexa?
- Enable the Service CU Alexa Skill: Use the Alexa app or visit alexa.amazon.com to find and enable the Service CU skill. Click “Enable Skill” and proceed to Account Linking.
- Accept Terms and Link Account: Review and accept the Alexa Skill Terms and Conditions. Then, log in to your Service CU account through the Account Linking page.
- Multi-Factor Authentication and PIN Setup: You will be prompted for multi-factor authentication (MFA). After successful MFA, establish a 4-digit voice PIN, which will be required for authentication during each Alexa session. (You can change your PIN by re-linking accounts. The skill will prompt for re-linking after 30 days of inactivity due to token expiration).
- Using Alexa Voice Commands: Once set up, ask Alexa using this format: “Alexa, what is the ___ for my ___ account?” For example: “Alexa, what is the balance for my savings account?” If your request is unclear, Alexa may ask for clarification.
- Voice PIN Authorization: Each session is secured by the 4-digit voice PIN you created. Sessions remain active until you exit the skill or it times out. Anyone with your voice PIN can access your linked account on a device where you have linked the skill.
Where can I find my tax documents from Service CU?
Access your 1098 or 1099 tax forms quickly through online banking:
On Your Desktop/PC:
- Log in to Service CU Online Banking.
- Click “Statements and Documents.”
- Select “Statements” from the dropdown menu.
- A window will appear showing the current month/year. Click the down arrow icon next to the month/year.
- Change the month to December of the relevant tax year (e.g., December 2021).
- Locate the document labeled “IRS Tax Report” and click the PDF icon to open it.
- From here, you can print or save the PDF file.
On Your Mobile App:
- Tap “More” in the app menu.
- Tap “Statements.”
- A window will appear showing the current month/year. Click the down arrow icon next to the month/year.
- Change the month to December of the relevant tax year.
- Locate the document labeled “IRS Tax Report” and tap to open it.
Where can I find my FICO score within Service CU services?
You can easily view your FICO® Score through the Service CU mobile app or online banking. In the mobile app, find it under “Financial Wellness” in the “More” menu. In online banking (accessed outside the app), it’s located under “Financial Tools.”
How do I set up external transfers with Service CU?
For step-by-step instructions on setting up external transfers, please watch our helpful video tutorial: How to Set Up External Transfers.
Where can I locate my Service CU account number or member number?
Your member number is easily accessible within the Service CU app or online banking under “My Settings.” (Tap the gear icon in the top right corner in the mobile app to access settings). In the Personal Information section, your name is displayed directly above your member identification number.
To find your individual account numbers in online banking, go to “Accounts,” select the specific account, and click “Details.” The account number will be shown at the top of the details page.
How can I make a loan payment to Service Credit Union?
Service Credit Union offers multiple convenient ways to pay your loan. Visit our Make a Payment page to explore all payment options or watch our instructional video: Loan Payment How-To Video.
Can I deposit a check through the Service CU mobile app?
Yes! Save time and effort by depositing checks directly through the Service CU mobile app using our mobile check deposit feature. Learn how to use mobile check deposit now.
Can I pay international bills using Service CU online banking?
Yes, Service CU’s International Bill Pay service allows you to make both recurring and one-time payments in various currencies, including Euro, British Pound, Canadian Dollar, and more, through online banking or the mobile app.
How do I close my access to Service CU online banking and the mobile app?
To completely remove your access to Service CU online banking and the mobile app, please contact us directly by phone at 800.936.7730 (U.S.) or 00800.4728.2000 (International) or connect with us via live chat on our website.
