Navigating travel plans can sometimes be complex, and knowing how to reach Air Canada’s customer service is essential for a smooth journey. Whether you’re booking a new flight, need assistance before, during, or after your trip, or have inquiries about your Aeroplan account, accessing the right Air Canada Customer Service Number can save you time and stress. This comprehensive guide provides all the necessary contact details to connect with Air Canada’s support team effectively.
Quick Contact Numbers for Air Canada Customer Service
For immediate assistance, here are the key Air Canada customer service numbers you might need. Choose the number that best fits your current needs for efficient support.
| Purpose | Toll-Free Number (North America) | International Number | Business Hours (ET) |
|---|---|---|---|
| New Bookings & General Inquiries | 1-866-529-2079 | N/A | Mon-Fri: 8am-9pm, Sat-Sun: 9am-5pm |
| Pre-Travel Support | 1-800-296-3408 | 1-514-876-0766 | Mon-Fri: 6am-9pm, Sat-Sun: 6am-5pm |
| During Travel Support | 1-800-296-3408 | 1-514-876-0766 | Mon-Fri: 6am-9pm, Sat-Sun: 6am-5pm |
| Emergency Assistance | 1-800-387-2487 (USA/Canada) | 905-816-2561 (Mexico & Intl) | 24/7 |
| Aeroplan Inquiries | 1-800-361-5373 | N/A | Not specified |
Contacting Air Canada Customer Service Based on Your Needs
To ensure your inquiries are handled promptly by the appropriate team, Air Canada provides specific customer service numbers based on the stage of your travel and the nature of your request.
Booking Your Trip with Air Canada
If you are in the process of booking a new trip or require assistance with a new reservation, you can contact the Air Canada customer service booking line.
Air Canada Booking Number: 1-866-529-2079
This number is ideal for:
- Making new flight bookings.
- Inquiring about flight availability and schedules.
- Getting assistance with group travel bookings.
Business Hours:
- Monday to Friday: 8 a.m. to 9 p.m. ET
- Saturday and Sunday: 9 a.m. to 5 p.m. ET
Pre-Travel Assistance: Before You Go
For any support needed before your departure, such as managing your booking, seat selection, or special requests, Air Canada’s pre-travel customer service is available.
Air Canada Pre-Travel Support Number: 1-800-296-3408
- Outside North America: 1-514-876-0766 (long distance charges may apply)
Use this number for help with:
- Adding seat selections or special meal requests.
- Updating Aeroplan numbers to your booking.
- General inquiries before your trip.
Business Hours:
- Monday to Friday: 6 a.m. to 9 p.m. ET
- Saturday and Sunday: 6 a.m. to 5 p.m. ET
During Your Trip Support
If you are currently traveling and require immediate assistance, Air Canada has dedicated support to help you at your destination.
Air Canada During Travel Support Number: 1-800-296-3408
- Outside North America: 1-514-876-0766 (long distance charges may apply)
This service is designed for travelers who are currently at their destination and need assistance with issues that arise during their trip. Additionally, Air Canada provides local numbers for specific destinations:
| Destination | Local Phone Numbers |
|---|---|
| Antigua | 1-268-462-6632 |
| Aruba | 1-297-522-4480, 1‑297‑597‑3142, 1‑297‑597‑3121 |
| Bahamas (Nassau) | 1-242-397-5000 |
| Barbados | 1-246-432-0774, 1-246-280-0240 |
| Costa Rica (Liberia/San Jose) | 011 506-2105-0650/0651, 011 506-8788-3720 |
| Cuba (Various Cities) | See original article for detailed Cuba city numbers |
| Curaçao | 011 599 9 869 9559 |
| Dominican Republic | 1‑849‑200‑1217 |
| Grenada | 1-473-439-2828 |
| Jamaica | 1-877-768-8370 ext. 4634/4666 |
| Mexico (Various Cities) | See original article for detailed Mexico city numbers |
| Panama | 011 507 340 9875 |
| Saint Kitts and Nevis | 1-869-465-4167, 1‑869‑465‑4039 |
| Saint Lucia | 1-758-452-0865, 1‑758‑452‑0866 |
| Saint Martin/Sint Maarten | 1-305-851-6644 |
| Turks and Caicos | 1-649-243-5151 |
| Other Destinations | 1-800-296-3408 (North America), 1-514-876-0766 (International) |
Business Hours:
- Monday to Friday: 6 a.m. to 9 p.m. ET
- Saturday and Sunday: 6 a.m. to 5 p.m. ET
Emergency Assistance
For critical situations during your trip that require immediate attention, Air Canada provides a dedicated emergency assistance line.
Air Canada Emergency Contact Number: 1-800-387-2487 (from USA or Canada)
- From Mexico: 011 800 514 1890 or 905-816-2561
Use this number for:
- Urgent travel disruptions.
- Medical emergencies.
- Situations requiring immediate rebooking or flight changes due to unforeseen circumstances.
This line is available 24 hours a day, 7 days a week.
Post-Travel Inquiries
For any questions or concerns after your trip completion, including feedback, lost baggage, or flight-related inquiries, you can reach Air Canada’s post-travel support.
Air Canada Post-Travel Support Number: 1-800-296-3408
This number is suitable for:
- Following up on baggage issues.
- Inquiring about flight services.
- General feedback or complaints after your travel.
Business Hours:
- Monday to Friday: 9 a.m. to 5 p.m. ET
Aeroplan and Other Inquiries
For inquiries specifically related to your Aeroplan account, points, or redemption, contact the dedicated Aeroplan customer service.
Aeroplan Customer Service Number: 1-800-361-5373
Use this number for:
- Checking Aeroplan points balance.
- Assistance with redeeming points.
- Inquiries about Aeroplan accounts.
For bonus points inquiries or help redeeming points through Air Canada Vacations, you can also call: 1-866-529-2079.
Additional Contact Methods
Besides phone calls, Air Canada also offers online options for customer service. For non-urgent inquiries, you can explore their online contact form or FAQ page.
- Online Contact Form: For general inquiries and support, you can fill out the Contact form on the Air Canada Vacations website.
- FAQ Page: For quick answers to common questions about booking, travel information, and more, visit the FAQ page.
Conclusion
Having access to the correct Air Canada customer service number ensures that you can receive timely and effective support throughout your travel journey. From booking to post-travel inquiries, Air Canada provides multiple channels to address your needs. Keep this guide handy to easily find the right Air Canada customer service number for a hassle-free travel experience. Contacting the appropriate number will help streamline your support process and get you the assistance you need quickly and efficiently.
