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GTL Customer Service Number: Your Comprehensive Guide to Contacting GTL

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Need to get in touch with GTL (Global Tel Link) for customer service or payment assistance? You’ve come to the right place. GTL, operating under ConnectNetwork, provides communication services for incarcerated individuals, and this guide offers a complete list of Gtl Customer Service Numbers to help you with any inquiries or support you may require. Whether you need help with payments, account management, or general support, find the appropriate GTL customer service number below for prompt assistance.

General GTL Customer Service & Payment Numbers

For the most common inquiries related to payments and general customer support, GTL offers these toll-free numbers available 24/7:

  • Customer Service: (877) 650-4249 – For general customer service inquiries.
  • AdvancePay Automated Payment System: (800) 483-8314 – For automated payments to AdvancePay accounts.
  • Trust Fund Automated Payment System: (888) 988-4768 – For automated payments to inmate trust funds.
  • PIN Debit Automated Payment System: (855) 706-2445 – For automated payments using PIN debit.

These GTL customer service numbers are designed to provide immediate assistance around the clock for a variety of needs.

Visitor Customer Service

For visitor-related inquiries, GTL provides a dedicated support line with specific operating hours:

  • Visitor Support: (855) 208-7349
    • Available: Monday – Friday, 6 AM – 4 PM MST
    • Available: Saturday – Sunday, 7 AM – 4 PM MST

Please note the Mountain Standard Time (MST) when contacting visitor support to ensure you call within their operating hours.

Dedicated Support for DSI Customers

If you are a customer of facilities previously served by DSI (which GTL has acquired), use the following GTL customer service numbers for specialized support:

AdvancePay or Prepaid Phone Accounts (DSI)

Inmate Trust Accounts (DSI)

  • 24/7 Automated System: 888-988-4768
    • Note: This service is limited to facilities specifically indicated on ConnectNetwork.com.

Other Issues (DSI)

  • Customer Service: 888-949-3303
    • Customer Service Hours of Operation:
      • Monday – Friday: 7 AM – 9 PM EST
      • Saturday: 8 AM – 5 PM EST
      • Closed on Sundays and major holidays.

For DSI customers, these specialized GTL customer service numbers ensure you reach the right support team for your specific account type and needs.

Dedicated Support for VAC Customers

For customers of facilities previously served by VAC (another company acquired by GTL), utilize these GTL customer service numbers:

AdvancePay or VConnect Prepaid Phone Accounts (VAC)

Inmate PIN Debit Prepaid Phone Accounts (VAC – Washington DOC)

Other Issues (VAC)

  • Customer Service: 800-786-8521
    • Customer Service Hours of Operation:
      • Monday – Friday: 8 AM – 7 PM CST

VAC customers should use these designated GTL customer service numbers for efficient assistance tailored to their previous service provider.

State-Specific GTL Customer Service Numbers

For customers in specific states, GTL provides dedicated GTL customer service numbers and payment systems to streamline support. Find your state below for the relevant contact information:

Alameda County, CA Customers

AdvancePay Prepaid Phone Accounts

Inmate PIN Debit Prepaid Phone Accounts

  • 24/7 Automated Payment System: 855-706-2445 (Please reference Site ID 167)

California DOC Customers

AdvancePay Prepaid Phone Accounts

Inmate Trust Accounts

  • 24/7 Automated Payment System: 866-607-6006 (Please reference Site ID 256)

Florida DOC Customers

AdvancePay Prepaid Phone Accounts

Michigan DOC Customers

AdvancePay Prepaid Phone Accounts

Inmate Trust Accounts

  • 24/7 Automated Payment System: 888-988-4768 (Please reference Site ID 117)

NC Department Adult Corrections

TOLL FREE PHONE

Ohio DRC Customers

AdvancePay Prepaid Phone Accounts

Direct Remit Billing (DRB) Accounts

Inmate PIN Debit Prepaid Phone Accounts

  • 24/7 Automated Payment System: 888-265-1238 (Please reference Site ID 86)

Inmate Trust Accounts

  • 24/7 Automated Payment System: 888-988-4768 (Please reference Site ID 86)

Other Issues

South Dakota DOC Customers

AdvancePay Prepaid Phone Accounts

Inmate PIN Debit Prepaid Phone Accounts

  • 24/7 Automated Payment System: 855-706-2445 (Please reference Site ID 148)

Tennessee DOC Customers

AdvancePay Prepaid Phone Accounts

Inmate PIN Debit Prepaid Phone Accounts

  • Please reference Site ID 103

For customers within these specific Department of Corrections systems, using these dedicated GTL customer service numbers and referencing Site IDs when required will ensure efficient processing of your requests.

Additional GTL Support Resources

Beyond phone support, GTL offers online resources for additional assistance:

Reactivate AdvancePay Reminder Calls

  • Did you previously opt-out of automated calls regarding your AdvancePay account but wish to reactivate them? Reactivate your reminder calls here.

Contact GTL via Email

  • For less urgent inquiries, or if you prefer email communication, you can complete this form to reach GTL customer service via email.

Important Security Notice: When contacting GTL via email, do not include your credit or debit card information in your message. GTL representatives will only request this sensitive information through secure channels when necessary to assist with your specific inquiry.

Call Recording and Quality Assurance: Please be aware that GTL may record calls for quality assurance and training purposes. Call quality to wireless and cordless phones can vary and is subject to factors including signal strength and location. Dropped calls to cell phones are generally not refunded. Inquiries regarding call quality or dropped calls originating from inmate facilities will be investigated at the facility to assess the telephone equipment.

This comprehensive guide ensures you have all the necessary GTL customer service numbers and contact options to efficiently address your needs. Whether you require immediate assistance with payments or have general inquiries, GTL provides multiple avenues for support to ensure seamless communication services.

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