Are you looking to start natural gas service at your new home or business? Spire Customer Service is here to make the process as smooth and straightforward as possible. Whether you’re setting up service for the first time or adding a new location to your existing account, we’ve got you covered.
Before you begin, let’s quickly check if your location is within our service area. Verify your service availability here to ensure we can provide natural gas to your property.
Easy Steps to Start Your Spire Gas Service
Starting your natural gas service with Spire involves a few simple steps designed for your convenience. Here’s a breakdown to guide you through the process:
1. Check Service Availability
First and foremost, it’s crucial to confirm that your residence or business is located within Spire’s natural gas service territory. Use our online tool to quickly check your address and determine service availability. This initial step will save you time and ensure a seamless start-up process.
2. Initiate Your Service Request Online
The quickest way to start your natural gas service is through our online portal. Get started online now. This user-friendly platform will guide you through the necessary information we need to activate your service.
When starting service online, please have the following information ready:
- Account Holder Name: The full name of the person or entity responsible for the account.
- Social Security Number (SSN): For residential customers, we require the SSN of the account holder. This helps us establish your account efficiently. Please note: If you prefer not to provide an SSN, or do not have one, a deposit will be required to initiate service.
- Federal Tax ID: For commercial customers, please provide your Federal Tax ID for account verification.
- Service Address: The complete and accurate address where you wish to start natural gas service.
3. Preparing for Your Service Appointment
In many cases, especially when gas service has been previously turned off at your location, we will need to schedule a visit from a Spire technician. To ensure a smooth appointment, please assist us by:
- Ensuring an Adult is Present: For safety inspections and gas turn-on procedures, an adult (18 years or older) must be home during the scheduled appointment time.
- Verifying Utilities are Active: Please make sure your electricity and water services are turned on at the time of your appointment. This is often necessary for our technicians to perform complete safety checks.
- Securing Pets: For the safety of our technicians and your pets, please ensure all pets are safely secured away from the meter and service equipment area.
What to Expect From Spire Technicians
Our Spire technicians are dedicated to ensuring your safety and a smooth service start. Here’s what you can anticipate during a service appointment:
- Meter Inspection and Safety Check: If the natural gas at your property is currently turned off, a qualified Spire technician will visit your location to perform a thorough meter inspection and safety check. This is a crucial step before we can safely turn on your gas service. Your presence is required for this appointment.
- Meter Reading for Active Service: If the gas service at your location is already active, starting your service might be even simpler. In some cases, we only need to obtain a meter reading to activate your account. For these situations, it may not be necessary for you to be home.
Important Note Regarding Inspections and Permits: If your property is newly constructed, has recently had new natural gas equipment or piping installed, or has been vacant for an extended period, local regulations might require a permit and inspection from your city or county. We recommend checking with your local authorities regarding necessary inspections. Alternatively, a Spire Customer Service representative can assist you in determining if any local permits or inspections are needed.
Scheduling Your Service Appointment with Spire
We understand that scheduling convenience is important. When you start your service online, you will be presented with a range of available appointment dates and times. If you prefer to start service over the phone, our customer service representatives will provide you with the next available appointment slots. Please select a time that best fits your schedule.
Scheduling Tip: Please be aware that fall and winter are peak seasons for service requests. We recommend scheduling your service appointment with extra time during these months to ensure timely activation. Also, note that service appointments may have limited availability on weekends and holidays.
Starting your natural gas service with Spire Customer Service is designed to be a hassle-free experience. We are committed to providing reliable service and support every step of the way. Start online today and become a valued Spire customer.
