Enhance Your Operations with General Electric Customer Service: Maximizing Your Software Investment

In today’s rapidly evolving industrial landscape, ensuring the smooth operation of your software is paramount. General Electric (GE) Vernova understands this critical need and offers comprehensive customer service solutions designed to maximize your software investment and accelerate your return on investment (ROI). Whether you require technical assistance, product expertise, or guidance on streamlining software updates, GE Vernova’s customer service is engineered to support your success.

Comprehensive Support Services for GE Software Solutions

GE Vernova provides a range of support services tailored to meet the diverse needs of its customers. From immediate troubleshooting to proactive planning, these services are structured to empower users and optimize their software experience.

Accessing Expert Support

For immediate assistance and in-depth resources, GE Vernova’s Customer Support Centers are your first point of contact. These centers offer:

Extensive Knowledge Base: Search a vast repository of articles, FAQs, and troubleshooting guides to quickly find answers to common questions and resolve issues independently.
Ask the Community: Connect with a network of users and GE experts to pose questions, share insights, and learn from collective experiences.
Support Case Management: Efficiently create and manage support cases, tracking progress and ensuring timely resolution of your specific challenges.

Navigating the complexities of industrial software requires readily available and expert support. GE Vernova’s online resources are designed to provide just that, ensuring you have the tools and information at your fingertips to maintain operational efficiency.

Accelerate Your ROI with Tailored Support Plans

Recognizing that different organizations have varying support requirements, GE Vernova offers Acceleration Plans, annual subscription services designed to proactively address critical needs and propel your software ROI. These plans go beyond basic support, providing a holistic approach encompassing product support, education, account health, and overall software adoption.

Key Benefits of Acceleration Plans:

Direct Access to Product Experts: Gain prioritized access to GE Vernova’s deep bench of product specialists, ensuring you receive knowledgeable and effective solutions.
Emergency Support for Critical Situations: Rest easy knowing you have a dedicated lifeline for urgent plant situations, minimizing downtime and operational disruptions.
Flexibility and Streamlined Technology Management: Optimize your technology infrastructure to reduce costs, minimize impact from unforeseen issues, and mitigate risks associated with software management.

GE Vernova’s Acceleration Plans are not just about reactive support; they are about proactive partnership, designed to enhance your software investment and deliver a tangible competitive advantage.

Award-Winning Customer Service: A Commitment to Your Success

GE Vernova’s commitment to exceptional customer service is reflected in its award-winning support programs. These programs are built on a foundation of expertise, responsiveness, and a deep understanding of customer needs within the industrial sector. Whether you need rapid resolution of operational challenges, in-depth product and technology knowledge, or streamlined software updates, Acceleration Plans are instrumental in achieving your desired business outcomes.

GE Vernova offers specialized Acceleration Plans tailored to specific software suites, including:

Acceleration Plans for APM and Emissions & Generation Management Software

For organizations leveraging GE Vernova’s Asset Performance Management (APM) and Emissions & Generation Management software, Enterprise Acceleration Plans provide a comprehensive suite of services to maximize value and investment. These plans utilize a straightforward subscription model with four distinct options, allowing you to select the plan that best aligns with your organizational goals and software program objectives.

PERS Acceleration Plans: Detailed Features

The PERS Acceleration Plans for APM and Emissions & Generation Management software are structured around three core service categories: Enhanced Education Services, Outcome Services, and Value Services.

Enhanced Education Services:

Exclusive Online Education Content: Stay ahead of the curve with access to premium online educational materials and insights from GE solution experts on new and upcoming features and updates.
Personalized Education Portal: Benefit from a customized learning experience with continuous access to eLearning courses, user profile management, and progress tracking metrics for assigned training.
Education Strategy Workshop: Collaborate with GE experts in a consulting workshop to develop a strategic, long-term education roadmap aligned with your specific business objectives and software utilization goals.

Outcome Services:

Disruption Escalation Process: Navigate complex issues with a defined escalation process for ongoing, non-technical issue management, ensuring visibility and timely resolution.
Annual Account Health Review: Proactively monitor your success with an annual review mechanism to assess issue remediation progress, identify potential obstacles, and collaboratively define a path forward for continued optimization.
Governance/Adoption Readiness: Establish a strong foundation for success by outlining key stakeholders at each organizational level and defining regular operating mechanisms. This service assesses and addresses potential adoption barriers before software go-live.
Outcome Solution Roadmap: Transform desired outcomes into actionable plans with a multi-generational roadmap, creating a clear pathway to achieve your strategic objectives.
Solution Roadmap/Release Readiness: Prepare for software updates and new releases with overviews of upcoming changes, best practices guidance, and opportunities to provide early input into the software roadmap.
Named Customer Success Manager: Receive personalized support with a dedicated Customer Success Manager (CSM) assigned to your account. Your CSM will coordinate the delivery of Outcome Services, Enhanced Education Services, and Value Services, ensuring a seamless and integrated support experience.

Value Services:

Training Credits: Maximize training flexibility with credits that can be applied to instructor-led training, eLearning modules, assessments, and certifications, empowering your team to build expertise.
Consulting Hours: Access GE experts for advisory or optimization consulting services to enhance software value and adoption, addressing specific challenges and unlocking further potential.

Ready to take the next step in optimizing your APM and Emissions & Generation Management software?

Download the Acceleration Plans Support brochure for APM and Emissions & Generation software.

Download the Acceleration Plans datasheet for Power & Energy Resource.

Download the Support Services Guide for APM and Emissions & Generation software.

Acceleration Plans for Proficy® Software including iFIX® and CIMPLICITY®

For users of Proficy® software, including iFIX® and CIMPLICITY®, GE Vernova offers specialized Proficy Acceleration Plans. These plans leverage a global team of experienced Support Professionals, Customer Success Managers, and Education Services to optimize your Proficy software experience. With various support options available, you can tailor a plan to meet your specific organizational needs.

Proficy Acceleration Plans deliver a robust end-to-end support experience by integrating:

Exceptional Technical Support and Maintenance: Ensure smooth operation and minimize downtime with responsive technical support and proactive maintenance services.
Extensive Education Offerings: Empower your team with comprehensive education resources to maximize their Proficy software skills and knowledge.
Structured Adoption Readiness and Outcome Plans Services: Drive successful software adoption and achieve desired outcomes with structured planning and support services.

Proficy Acceleration Plans: Key Components

Download the Proficy Acceleration Plans PDF for a detailed overview of plan features and options.

Ready to optimize your Proficy software implementation?

Download the Enterprise Acceleration Plans for Proficy software – including iFIX & CIMPLICITY.

Accelerate Your Industrial Internet Journey with GE Vernova Customer Service

GE Vernova’s customer service is more than just technical support; it’s a strategic partnership designed to accelerate your Industrial Internet journey. By providing expert assistance, proactive planning, and tailored support solutions, GE Vernova empowers you to maximize the value of your software investments and achieve your operational goals.