LOUISVILLE, Ky.–(BUSINESS WIRE)– Humana Inc. (NYSE: HUM) has been recognized by Newsweek as No. 1 for customer service in its industry for the second year running in the 2020 list of America’s Best Customer Service. This prestigious accolade highlights Humana’s ongoing commitment to exceptional Humana Customer Service and member satisfaction.
“Receiving this recognition from Newsweek for our humana customer service is a testament to our team’s dedication,” stated Vicki Perryman, Senior Vice President of Consumer & Provider Service and Solutions at Humana. “We have focused intently on leveraging technology and evolving our service offerings to create personalized and engaging experiences. Our primary goal is to exceed member expectations, fostering trust and facilitating their journey to optimal health.”
The America’s Best Customer Service rankings are determined by a comprehensive methodology. Net Promoter Score, a key indicator of customer loyalty and willingness to recommend, forms the foundation of the ranking. Additionally, five critical evaluation criteria are assessed: the quality of communication, professional competence, the breadth of services offered, customer centricity, and ease of accessibility. These factors collectively underscore Humana’s strength in delivering outstanding humana customer service.
The complete list of America’s Best Customer Service is available on the Newsweek website and is featured in an upcoming print edition of Newsweek Magazine.
Nancy Cooper, Newsweek’s Global Editor in Chief, highlighted the increasing importance of customer service in today’s evolving retail landscape. “As we observe the transformative impact of large, impersonal forces on retail, it becomes crucial to acknowledge the significance of personal connection in business success. Recognizing companies that prioritize and nurture their relationships with consumers is essential. These rankings showcase businesses that excel in humana customer service,” Cooper noted. She further emphasized Newsweek’s commitment to in-depth reporting on the American workforce and business transformations, with this ranking serving as an extension of their authoritative coverage.
The findings are based on an extensive survey conducted by Newsweek and Statista. Over 20,000 U.S. customers who have interacted with various businesses in the past three years – through purchases, service utilization, or information gathering – participated in the survey. The research encompassed both brick-and-mortar and online retailers and service providers across 160 categories, representing a wide spectrum of customer experiences. The final rankings identify the top three brands in humana customer service within each category.
About Humana: Dedicated to Health and Well-being Through Superior Service
Humana Inc. (NYSE: HUM) is deeply committed to empowering its millions of medical and specialty members to achieve their best possible health. Building on a strong foundation in care delivery and health plan administration, Humana is pioneering a new model of integrated care. This innovative approach is designed to enhance health outcomes, improve overall well-being, and simultaneously reduce healthcare costs. Humana’s efforts are focused on enhancing the quality of life for diverse populations, including people with Medicare, families, individuals, military personnel, and broader communities. Excellent humana customer service is integral to this mission.
To achieve these ambitious goals, Humana provides robust support to physicians and healthcare professionals, enabling them to deliver appropriate and effective care in the optimal setting for their patients and Humana members. Humana’s comprehensive suite of clinical capabilities, resources, and tools includes in-home care, behavioral health services, pharmacy solutions, advanced data analytics, and comprehensive wellness programs. These elements work synergistically to simplify the healthcare experience, making it more navigable and ultimately more effective through dedicated humana customer service and support.
Further information for investors regarding Humana is readily available on the Investor Relations section of the company’s website at www.humana.com, featuring resources such as:
- Annual reports to stockholders
- Filings with the Securities and Exchange Commission
- Recent presentations from investor conferences
- Quarterly earnings press releases and conference call details
- Event calendars
- Corporate Governance information
