Contact Express Scripts Customer Service: Your Guide to Home Delivery Benefits

Getting your prescription medications should be easy and stress-free. With home delivery services, managing your maintenance medications becomes incredibly convenient, secure, and even cost-effective. If you’re looking to understand how to manage your prescriptions or need to reach Express Scripts Customer Service Number for assistance, this guide will walk you through the advantages of home delivery and how to get the support you need.

Discover the Advantages of Home Delivery

Opting for home delivery of your medications offers a multitude of benefits that can significantly improve your healthcare experience. Let’s explore the key advantages:

Cost Savings

One of the most appealing aspects of home delivery is the potential for significant cost savings. You can often receive up to a 90-day supply of your medication, which can be more economical compared to traditional retail pharmacies. Furthermore, standard shipping is typically included as part of your benefits, reducing your expenses even further.

Unmatched Convenience

Convenience is at the heart of home delivery services. Starting or refilling your prescription is straightforward, and you’ll always know when to expect your medication to arrive. Managing your prescriptions becomes effortless, anytime and anywhere, thanks to user-friendly tools like the Express Scripts® mobile app.

Enhanced Security and Privacy

Home delivery ensures a high level of security and privacy. Orders are placed online, offering discretion, and you have 24/7 access to a pharmacist should you have any questions or concerns. Avoiding trips to the pharmacy also means bypassing potential lines and exposure to illnesses. Importantly, your medication history is diligently checked for any potentially harmful interactions. Medications are delivered in discreet, weather-resistant packaging to your doorstep.

Realize Significant Savings

The financial benefits of home delivery are clear when you compare it to using a retail network pharmacy. The savings can be substantial, especially over time.

Medication Type Retail Pharmacy Home Delivery Your Savings Your Annual Savings
Formulary generic $48 $13 $35 $140
Formulary brand $129 $38 $91 $364
Non-formulary $228 $76 $152 $608

Please note: Medication costs are $0 for active duty members. Copayments may apply for dependent survivors of Active Duty Service Members and medically retired service members and their dependents and remain consistent with 2017 rates. Active Duty formulary drugs have a $0 copayment. This chart excludes non-network retail pharmacies and reflects TRICARE copayments as of January 1, 2024.

Accredo: Specialized Pharmacy Services at Your Fingertips

For those requiring specialty medications, Accredo, a leading specialty pharmacy, provides enhanced services through TRICARE Home Delivery without any extra costs beyond your standard TRICARE cost-share. When you choose to fill your eligible specialty medications via home delivery, you gain access to personalized care from a dedicated clinical care team specialized in your specific condition.

This team may include Accredo pharmacists, nurses, social workers, patient care advocates, and dieticians, all working within Accredo’s condition-specific Therapeutic Resource Centers (TRCs). These TRCs are designed to provide focused care for conditions like cancer, multiple sclerosis, inflammatory conditions, and other specialty health needs.

With Accredo, you can expect:

  • Complimentary, Scheduled Shipping: Free shipping for all your specialty medications, even those requiring special handling like refrigeration, delivered right when you need them.
  • 24/7 Personalized Support: Around-the-clock access to specialty-trained pharmacists and nurses for any questions or support you might require.
  • Refill Reminders: Convenient refill reminders via your preferred communication method – call, text, or email, ensuring you never miss a refill.

To begin with Accredo, you can find the Express Scripts customer service number or Accredo’s direct line to get started. An Accredo patient care advocate will then assist you and coordinate with your military or civilian doctor to manage the rest of the process seamlessly.

Home Delivery and Other Health Insurance (OHI)

Many individuals have additional health insurance beyond TRICARE, such as through an employer, Medicare Part D, or private insurance. If you have Other Health Insurance (OHI) with a prescription plan, home delivery might still be an option under certain circumstances:

  • If your OHI doesn’t include pharmacy benefits.
  • If your specific medication is not covered by your OHI plan.
  • If you have reached your OHI benefit cap, meaning you’ve exceeded your plan’s maximum coverage limit.

In these situations, you may still be eligible to utilize home delivery services for your prescriptions.

For any questions about home delivery, specialty pharmacy services, or to get started with managing your prescriptions through mail order, remember that Express Scripts customer service number is your primary point of contact for support and guidance. They can assist with any inquiries you might have regarding your benefits, prescriptions, and accessing the convenience of home delivery.

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